Job Type: Part-time (Non-Exempt) - 24 hours per week

Job Location: Butler County

Come make a difference with us! We are the destination for servant leaders to provide comprehensive and exceptional care. We meet people where they are and partner with them on their journey towards wellness.

Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997.

At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services.

We’re committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence).

We are seeking a dynamic candidate to join the Primary Health Solutions team as a Peer Helper with our WIC team.

A day in the life of a Peer Helper:

Customer Service:

• Provides information and support to breastfeeding mothers in managing common maternal and infant breastfeeding problems that may occur.
• Provides information and support to pregnant women to encourage and support their decision to breastfeed their infants.
• Provides support and information to pregnant and breastfeeding WIC mothers by telephone or in person at scheduled intervals determined by the WIC Program and Peer Helper policy and procedure.
• Completes documentation accurately and in a timely manner on all contacts with pregnant and nursing mothers as indicated in the WIC and Peer Helper policy and procedure.
• Refers (“YIELD”) pregnant and breastfeeding mothers to the designated WIC CLC according to the WIC Peer Helper Referral Policy and Procedure.
• Participates in the breastfeeding support group and other WIC classes, projects and events.

Operations:

• Attends monthly WIC staff meetings, breastfeeding conferences/workshops, and training as appropriate.

Core Competencies:

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Success Requirements:

• High School diploma or equivalent.
• Must have exclusively breastfed one baby for 6 months.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Intermediate technical skills in a variety of software programs to include Microsoft products, current practice management program and electronic medical record.

Company Benefits and Perks: We embrace an inclusive culture and encourage everyone at Primary Health Solutions to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:

• Retirement Plan with 3% Employer Contribution
• Employer Paid Life Insurance Plan
• Medical, Dental, Vision Coverage
• Health Savings Account with Employer Contribution
• Generous Paid Time Off
• Corporate Discounts
• Wellness Program
• Success Coach
• SmartDollar