Western Claims Representative - Auto Bodily Injury
Full Time
Scottsdale, AZ 85254
Posted
Job description
Claims Representative - CH09CN
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.
At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance.
Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance – leading to behaviors that put the customer at the center of everything we do.
Start Date: May 22nd, 2023
Location: Scottsdale, AZ
Training Hours: Monday - Friday 8:00am - 5:00pm MST
Regular Hours: Monday - Friday Core business hours, MST
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Handle a high volume of claims, with a focus on financial accuracy, appropriate file disposition, and an adherence to statutory guidelines.
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Investigating auto bodily injury (ABI) claims to determine liability exposures and subrogation.
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Handling of injury exposures with attorneys as well as unrepresented parties.
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Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication.
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Ability to make decisions with the customer at the center of everything we do.
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Utilize critical thinking skills to gather and analyze analytical information which leads to sound claims decisions.
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Continually evaluate self against performance targets and strive to exceed expectations.
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Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement.
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Embrace a culture of continuous improvement.
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Leverage contemporary technology to achieve accurate and efficient claim outcomes.
Qualifications:
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College degree preferred, High School Diploma required.
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1+ years within Property Damage Only required.
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Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
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Passionate desire to help both internal and external customers.
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Ability to embrace change and flourish with industry-changing technology and trends.
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Critical thinking skills inclusive of investigation, decision making and conflict resolution.
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Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.
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Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.
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Ability to produce clear and grammatically accurate correspondence.
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Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.
Additional Information:
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1+ years within Property Damage Only required.
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The Hartford is proud to offer a hybrid work location model that is designed to support flexibility.
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Please note that this position will be responsible for supporting our Western time zone locations. Preferred applicants are those whom are located in the Western time zones.
Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit
http://www.speedtest.net
from your personal computer.
As a condition of your employment: You must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$51,280 - $76,920
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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