Job description

CONTINENTAL UNITED STATES ONLY

**Remote Call Center Environment** We are looking for service-oriented individuals with the ability to consistently provide excellent customer care while addressing diverse needs of members, and thrive in a fast paced environment.

Summary of Role

Our Wellness Coaches are responsible for assisting members in establishing and meeting healthy goals that lead to life style improvement and positive member outcomes through frequent verbal and written coaching sessions.

Your Success

As a work from home associate, you’ll deliver a positive experience top help our members live healthier lives.

Health Advocate offers all work equipment and comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

Invested in you

At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Hours/Shift

This position is full-time (40 hours/week) Monday - Friday. 8.5 hour shift. Work schedule is 12:30-9 PM EST.

Pay Rate: $18 per hour

Job Summary

· Provide email, and telephonic, coaching to members regarding life style and health related initiatives (e.g. lose weight, get fit, reduce stress, etc.)

· Assist members with recognizing health related problems and developing appropriate solutions to resolve health hurdles

· Actively participate and lead health issue training sessions for members and clients as assigned

· Follow established coaching and departmental protocols and operations processes to ensure compliance with applicable local and national laws and regulations

Minimum Requirements

Education

· Associate's degree from an accredited college or university with major course work in fitness, public health, healthcare management, or a related field required.

· Bachelor's degree from an accredited college or university with major course work in fitness, public health, healthcare management, or a related field is preferred. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience

· Minimum of 2 year's customer facing benefit administration, healthcare, nursing, dietary, fitness, or a related experience is required

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards

2021:

· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

· Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19), Bronze Winner

· Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

· National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up

· Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Sales: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: Remote

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