Welcome Desk Attendant

Full Time
Albuquerque, NM 87106
Posted
Job description
Working Title
Welcome Desk Attendant

Pay
12.00 / hour Hourly

Campus
Main - Albuquerque, NM

Department
New Mexico Student Union Operations (161I)

Employment Type
Student Employment

Student Type
Student Employment

Status
Non-Exempt

Background Check Required
No

For Best Consideration Date
4/7/2023

Position Summary
Student Welcome Desk Assistants at the New Mexico Student Union Building serve as an information source to staff, students, and visitors at the University of New Mexico. They provide service that treats customers with a friendly attitude and resolves their problem or question as efficiently as possible. Welcome Desk Assistants report to Welcome Desk Student Manager.

Minimum Qualifications

Preferred Qualifications
Roles and Responsibilities:
  • Greet SUB visitors and display superior customer service.

  • Answer calls to the Welcome Desk using proper telephone etiquette

  • Provide callers with timely/correct information or seek assistance

  • Support/maintain other services offered at the Welcome Desk including but not limited to: The SUB lost and found and lactation stations.

  • Understand emergency procedures and assist with the implementation of standard protocol in the event of an emergency.

  • Utilize computer skills (EMS, Excel, Word, etc.).

  • Utilize UNM e-mail accounts as a way to communicate with colleagues and professional staff members.

  • Attend required student employee staff development meetings/programs.

  • Maintain a clean public work space.

  • Perform other duties and special projects as assigned.

  • KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
    Ability to work in a professional, client centered, quality service environment.
    Knowledge of computers (i.e., MS Word, MS Excel, etc.).
    Skill in the use of operating basic office equipment.
    Superior customer service skills.
    People skills and proper office etiquette.
    Ability to understand and follow specific instructions and procedures.
    Ability to communicate effectively, both orally and in writing.
    Desired: Availability to work flexible hours throughout the week and on the weekends.

    Application Instructions

    Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

    Please provide resume and cover letter. Work study preferred.

    The University of New Mexico has implemented a mandatory COVID-19 vaccine requirement for UNM students and employees. For detailed information, visit https://bringbackthepack.unm.edu/vaccine/vaccine-requirement.html



    The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

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