Job description

Primary Role: Support production personnel and management. Manage and control all SERVPRO® warehouse related activities. Follow and enforce all safety procedures on the facility and/or job site. Resolve problems quickly as they arise. Perform all assigned duties to ensure customer needs are met. Respond to service calls when needed.

Results Expected: Vehicles, equipment, facilities and grounds remain clean and orderly. Equipment is maintained or repaired as needed or required. Supply levels are inventoried, controlled and maintained. All documentation is completed in a timely and accurate manner. Communications to Production Managers, Operations Manager, General Manager, Owner, and customer are timely.

Executive: Customer Satisfaction

Monitor, communicate, and respond to customer needs.

Refer any discussions regarding expectations, requirements, and changes with customers to production manager.

Document customer concerns and/or complaints and resolve in a timely and professional manner after discussing with production manager.

Document damage caused by production crew, and discuss agreeable settlement with production manager prior to presenting solution to customer.

Identify activities for incremental improvement and discuss with production manager.

Production: Warehouse Work

Plan and organize materials and items in the warehouse.

Order, receive and handle materials into the warehouse.

Handle and execute shipping operations.

Create, plan and implement accurate inventory controls.

Maintain inventory levels on required products and supplies.

Maintain, clean and/or repair assets for use in the warehouse and field.

Create and maintain maintenance records and/or checklists for all vehicles, equipment and warehouse items as required by manufacturer’s guidelines and/or any applicable federal, state or local regulations.

Perform daily, weekly, and monthly vehicle maintenance checklists and equipment maintenance checklists as assigned.

Ensure all items leaving the warehouse are clean, disinfected and serviceable.

Ensure vehicles and equipment are in excellent operating condition and maintain a professional appearance.

Report any nonoperational equipment/items to the operations manager.

Repair or have repaired, any damaged equipment/items noted during inspections or reported to you.

Any equipment/items noted as creating a safety hazard shall be tagged and removed from service and reported immediately to the operations manager.

Maintain, clean and organize the warehouse, grounds, restrooms, hallways and offices as assigned.

Oversee facility maintenance.

Manage job file documentation.

Accurately report any job and/or customer related activity on time card.

Maintain accurate records of customer item location and update all pertinent parties, records or charts to any change in that location immediately.

Complete all documentation for job files.

Coach and train production technicians.

Train production technicians on equipment cleaning and maintenance.

Assist production technicians in seeking all relevant equipment and supplies.

Model professional behavior and customer relations skills.

Human Resources: Communication Management

Ensure clear two-way communication with operations manager.

Keep operations manager informed of equipment, product or supply issues.

Ensure clear two-way communication with production managers.

Keep production managers informed of equipment, product or supply issues.

Ensure clear two-way communication with office team.

Keep office team informed of equipment, product or supply issues.

Ensure clear two-way communication with crew chiefs and production technicians.

Keep crew chiefs and production technicians informed of equipment, product or supply issues.

Responsible to communicate in a timely, honest and clear manner.

Using proper communications is vital to team results.

Executive: Professional and Personal Development

Continue development of production skills and expertise of services, cleaning products and equipment knowledge.

Participate in training activities.

Complete certification through the SERVPRO® Employee Certification Training Program (ECTP) and relevant Institute of Inspection, Cleaning, and Restoration Certification (IICRC) certifications.

Complete all relevant training programs and achieve all relevant production certifications.

Know product application sheets to ensure proper usage.

Know Safety Data Sheets (SDS) to ensure safe usage.

Know how to properly operate equipment from reading owner’s manuals, specification sheets and training with other team members.

Continue development of management, team building, and leadership skills.

Finance: Financial and Equipment/Asset Management

Control costs of products and supplies.

All company expenses must be documented and within budget, as set forth by Franchise Management. All expenses outside of the budget must have prior approval of the operations manager, general manager and/or owner.

Manage equipment, product and supplies.

Protect and utilize equipment, products and supplies ensuring Franchise property is utilized efficiently and effectively.

Ensure that production technicians are cleaning and maintaining vehicles, equipment, and facilities.

Complete monthly inventory of equipment and supplies.

Report any real or perceived abnormalities in product or supply levels or usages.

Executive: Safety and Risk Compliance/Management

Understand and utilize all safety and risk management guidelines in the warehouse, in the office, on the grounds, on a job site and while traveling.

Maintain a clean, safe work area.

Comply with all Franchise, SERVPRO®and OSHA safety policies.

Utilize cleaning products, supplies, equipment, and personal protective equipment properly.

Wear appropriate safety equipment and follow safety procedures.

Attend safety training.

Additional: Other Duties, as Assigned

Take ownership of Roles and Responsibilities.

Identify ways to be more efficient.

Handle recurring and unique tasks, as necessary

Handle other tasks and duties as business needs require.

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