Job description

Trace Systems is seeking a cleared Voice Engineer to support our on-site team at MacDill AFB, FL supporting a 24x7 Network Operations Center. This mission essential support function will be responsible for monitoring, management, incident management, problem resolution, control, troubleshooting, and reporting on the enterprise infrastructure. Shift work is required.

The Voice Engineer will provide Voice over Internet Protocol (VoIP) and Video support with extensive configuring and troubleshooting of VoIP solutions for an enterprise network.

Responsibilities include:

• Provide monitoring, incident management, problem resolution, troubleshooting, and reporting on the enterprise infrastructure.
• Provide input or updates as requested/required by end customer in developing operational configuration manuals and other operational documentation in support of Headquarters, JNOC and deployed package operations.
• Assist in developing TTPs/SOP documentation to support JNOC daily operations.
• Document lessons learned that will be part of JNOC repository to aide with future mission support or troubleshooting.
• Maintain Master Station Log (MSL) and ticketing systems to include knowledge management, documenting mission support and troubleshooting on the enterprise network.
• Within 24 hour notice, be prepared to maintain 24x7x365 Tier 2 support functions during Continuity of Operations (COOP) requiring JNOC responsibilities to be relocated within CONUS or OCONUS.
• Provide input into the COOP plan to ensure operational success within the government’s defined limitation/constraints.
• Participate in the Watch Officer shift change.
• Provide amplifying details on actions taken during previous shift, on-going actions and tasks that are scheduled to take place during the on-coming watch.
• Immediately report all outages impacting a customer more than 15 minutes to the Watch Officer.
• Perform NetOps functions IAW operational mission priorities as defined by operational mission package or government specified priority.
• If conflicting priorities exist the government specified priority takes precedence.
• Escalate any unresolved incidents or troubleshooting efforts exceeding two hours to the Watch Officer for potential Tier 3 support.
• Immediately report any related Commander’s Critical Information Requirements (CCIR) or Serious Incident Report (SIR) related to the managed enterprise to the Watch Officer.

Minimum Qualifications:

• A minimum of (5) five years experience with applying VoIP protocols, VoIP codec, session boarder controller (SBC), and Unified Computing System (UCS) on an enterprise network.
• Current Comptia SEC+CE or equivalent is required
• An active CCNA Certification
• Active, in-scope US Government issued Secret clearance
• Due to the nature of the work and contract requirements, US Citizenship required.

Education:

• High school diploma or equivalent is required

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tampa, FL 33621: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 5 years (Required)
• LAN: 5 years (Required)
• VoIP: 5 years (Required)

Security clearance:

• Secret (Preferred)

Work Location: One location

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