Tipico is an energetic, passionate, bold tech company, and we love sports! Tipico has recently expanded to the US market, establishing offices in Hoboken, New Jersey and Denver, Colorado. We are driven by our core values: passion, progress and trust. Our goal is to build the best possible mobile sports betting product in the industry, in order to amplify the emotions of millions of sports fans every day. Let’s Make This Interesting ™

Please note: this role is located in our Hoboken, NJ office; we work off a hybrid model and come into the office 2-3 days per week.

Are you interested in the sports betting and online gaming industry? Do you have a passion for sports and watch your favorite teams regularly? Do you enjoy playing casino games? Are you a go getter? Do you enjoy working with people and building relationships? Does working in a team environment alongside other talented individuals for up-and-coming online sportsbooks and casino make you contemplate leaving your current role? If so, you are in the right place.

Tipico is looking for a Loyalty/VIP Associate to help provide white glove service for our most valued customers. As we look to introduce our Rewards Program, we want a Loyalty/VIP Associate to help retain our best customers through one-to-one engagement. Having a passion or knowledge of casino games, sports, and betting is ideal, but if not, we will provide an extensive training experience as well as continued development to make sure you stay up to date with what is happening in the world of gaming and sports.

Key duties and responsibilities include:

• Build and maintain relationships through managing a book of existing customers with the goal of increasing retention, reducing churn, and capturing incremental revenue
• Consistently communicate with existing and potential VIPs to promote awareness for product updates as well as ensure utilization for available promotional and experiential rewards
• Assist Loyalty & Rewards Manager in obtaining and managing experiential and promotional assets to utilize within Rewards program
• Support existing users by escalating issues, inquiries, and complaints through appropriate channels or resolution
• Obtain customer feedback to support product improvements
• Assist with the ideation, design, and implementation of promotional efforts tailored to VIP players
• Work across multiple departments including marketing, compliance, and operations
• Form trust and loyalty with customers by becoming a product and brand expert
• Adhere to strict policies and procedures in a highly regulated market
• Assist in the planning and execution of event activation

• Experience talking to customers on the phone
• Excellent interpersonal skills with an emphasis on relationship building, retention, and growth
• The ability to work on multiple projects simultaneously
• Eager to learn and cultivate skills using new tools and software
• Strong communication and conflict management skills
• A self-starter who is well coached and a team player
• High attention to detail
• Ability to sustain a high degree of confidentiality, trust, and integrity
• Exceptional written and verbal skills
• Must be 21 years of age or older with the ability to obtain and maintain the required State Gaming Licenses
• You must have the ability to work from home until we are able to go back to the office
• Bachelor's degree with a preferred focus in Business Administration, Sales, Marketing, or similar concentration
• 2-6 years in a service or client management role, with experience in cross-selling/upselling
  • Gaming, Sports Account Management, Hospitality experience Preferred

Nice to have:

• Knowledge about and / or experience with sports betting
• Online gaming and gambling experience
• Knowledge of the premium hospitality space
• Experience working with Salesforce

What's in it for you:

• Work in an environment where you, your work and ideas matter and have an impact.
• You will be a be part of the newest and up and coming USA online iGaming and sports betting companies in the market.
• Work in a new and young business with high growth potential.
• Build your own success story together with us.
• Work with self-organized, self-responsible and entrepreneurial employees.
• Start-up feeling, backed-up by a leading European sports betting house. We are a high-volume business and are taking off in the US!
• Competitive salary, Medical, Vision, Dental Benefits, Unlimited PTO, and more

Potential salary range for this role is $75-80k, depending on skill and experience.