Job description
Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.JOB SUMMARY
The Video Compliance Technician is responsible for responding in a timely and courteous manner to all internal/external agency requests for video surveillance footage relating, but not limited to patient care, complaints/grievances, investigations and process improvement. In this role, the Video Compliance Technician works collaboratively within the agency to support comprehensive video surveillance reviews of significant events, incidents, accident and deaths, medication errors and other situations as identified.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Conducts comprehensive review of video surveillance in order to identify incident(s)/event(s) or other situations as requested.
- Reports incident/event determinations based on video evidence.
- Timeline video surveillance events, as needed.
- Identifies and communicates to Compliance leadership any patient health and safety concerns noted during video surveillance reviews.
- Tracks and trends video surveillance requests relating, but not limited to program, site, and requestor.
- Conducts video surveillance audits & monitoring activities, including development of audit tools/reports and research of relevant requirements and/or policies and procedures
- Operates electronic equipment to record, edit, collate, and transmit electronic media.
- Compresses, digitizes, duplicates, and stores video data.
- Trims film segments to specified lengths and/or assemble segments in chronological sequences.
- Stores, retrieves, and manipulates data for analysis of system capabilities and requirements.
- Collaborates with network analysts to diagnose and resolve media system problems.
- Confers with network or systems analysts and others to maintain video surveillance system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
- Collaborates with the Information Technology (IT) Department to modify existing video surveillance software to correct errors, allow it to adapt to new hardware, or to improve its performance.
- Works collaboratively with the Compliance and Quality team and other internal stakeholders to meet the needs of the agency.
- Protects each patient’s confidentiality within the parameters of federal guidelines and established policy and process.
- Adheres to established policy and process for this assignment.
- Meets time frames established by Standards and Compliance leadership
This position does not have supervisory responsibilities.
MINIMUM EDUCATION & EXPERIENCE REQUIRED
- Associates degree required. Bachelor’s degree or higher preferred.
- Must be in recovery from Alcohol or Drugs and/or GMH for equal to or greater than 1 consecutive year.
- Minimum of 1 year of experience in a behavioral health setting.
- Or equivalent combination of education and experience.
- Current AZ Driver’s License or equivalent of state of residence.
- Clear 39-month Motor Vehicle Record.
- Fingerprint Clearance Card required.
- Able to adhere to all compliance regulations including, HIPAA; Fraud, Waste, and Abuse; Harassment; etc. Able to read and comprehends information without difficulty.
- Able to read and comprehend information without difficulty.
- Able to type 40/wpm.
- Able to utilize Microsoft systems such as Outlook, Word, and Excel.
- Able to coherently communicate with others.
- Able to synthesize complex information and report it to others in a calm and precise manner.
- Able to write and speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Able to work well with others and can be depended upon to follow through with task completion and be available to assist.
- Able to follow the established chain of command and does not create situations that would call into question the authority of supervisor or impede their ability to manage the facility or program.
- Ability to treat everyone in a positive, courteous, and healthy way. Actively engages employees with meaningful efforts to foster a culture of positive morale.
- Able to adhere to a principle of “Do no Harm” by demonstrating personal integrity in interactions with staff, patients, and public. This is also demonstrated by one’s ability to perform assigned duties in a competent manner without the violation of Community Bridges policies/processes, patient and/or employee rights, or violation of State, Federal, or local laws.
- Able to perform work neatly and completely.
- All work is completed within the time allowed for task per policy.
- Ability to treat community stakeholders (police, fire, probation, businesses, clergy, insurance companies, providers, Health Plan, concerned citizens, etc.) with the utmost respect and assisted to the best of our ability in each case. Never saying “no” but always assisting each request within the context of the agency mission and purpose. Is evidenced by not receiving a community complaint or excelling in customer service.
- Ability to remain focused on their professional skill and does not deviate into areas for which they have no training or expertise.
- Adheres to the policies around absenteeism.
- Ability to identify and resolve problems in a timely manner.
- Ability to make sound and accurate judgments.
- Ability to set and achieves challenging goals.
- Ability to write clearly and informatively.
- Able to improve and promote quality.
- Able to follow policies and procedures.
- Able to prioritize and plan work activities; uses time efficiently.
- Able to approach others in a tactful manner; treats others with respect and consideration regardless of their status or position.
- Able to observe safety and security procedure; Reports potentially unsafe conditions.
- Able to meet productivity standards.
- Able to adapt to changes in the work environment.
- Ability to display original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.
This is an entry level position. Familiar with standard concepts, practices, and procedures within a typical field; relies on experience and judgment to plan and accomplish goals; performs a variety of tasks; works under general supervision; a certain degree of creativity and latitude is required.
WORK ENVIRONMENT/CONDITIONS AND PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Employee may be eligible to telecommute at management’s discretion and consistent with CBI Telecommuting/Remote Work Policy.
- Able to drive to multiple locations upon notice or need without restriction
- While performing the duties of this job, the employee is frequently required to:
- Walk
- Use hands to finger
- Handle or feel objects, tools, or controls, and talk or hear
- Stand and sit
- Reach with hands and arms, and stoop, kneel, crouch, or possibly crawl.
- Occasionally lift and/or move up to 15 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
CBI Offers an excellent benefits package!
- Medical, Dental, Vision, Disability, Life, Supplemental plans - Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Generous PTO accrual, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more!
- For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley.
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