Job description
Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.
But we're so much more than our platform. Although we've recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you'll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.
Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune's Best Small and Medium Workplace in New York, #5 on Fortune's Best Workplaces for Millennials in the US, and #11 on Fortune's Best Medium Sized Workplace for Women in the UK.
You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.
WHAT WE'RE LOOKING FOR
Braze is looking for an exceptionally talented, inquisitive, innovative, and passionate individual to join our Business Value Consulting team as a Value Consultant. Business Value Consulting is a function within our Strategic Consulting team and is tasked with helping communicate the business value of Braze with new and existing customers.
The Value Consultant will be instrumental in shaping our business value practice, partnering with internal departments like Marketing, Success, Sales, Growth, and more. This is an exciting opportunity to join a growing team and gain experience interacting with executive stakeholders both internally and externally.
WHO YOU ARE
- 2-5+ years of professional experience ideally in a consultant, strategy, and/or consultative capacity
- Experience working with senior executives and external client teams
- Ability to analyze and interpret data and transform it into a compelling, customer-facing story
- You're known for being a team player and thrive working collaboratively and cross-functionally, particularly with Sales, Marketing, Business Insights, and Product/Engineering
- Innovative, high-energy, entrepreneurial self-starter who has experience taking initiative and owning end-to-end deliverables in a fast-paced environment
- Nice to haves:
- Experience with SQL and data analysis solutions like Looker
- Experience with Sales and Success organizations
- Experience with or understanding of marketing concepts such as customer lifecycle, customer engagement, marketing growth frameworks, and ROI modeling
Responsibilities
- Collaborate with internal and external stakeholders on ongoing and new business value initiatives
- Build compelling business case presentations and ROI (Return on Investment) analyses
- Translate research and data analysis into actionable insights, growth frameworks/narratives and tools for teams like Sales, Success, Partnerships, etc. to use
- Own an internal tool, Mediafly, that will be used internally throughout the org to do business value work at scale by Sales, Customer Success, and other teams at Braze
- Partner to create provocative and visionary thought leadership (i.e. white papers, executive presentations, etc.) content to accelerate and expand sales opportunities and drive demand generation
- Gain a deep understanding and become a subject matter expert of industry trends and customer behavior through data analysis, industry research, and customer conversations
- Partner closely with Sales, Marketing, Customer Success, and our Business Intelligence teams to identify and quantify industry trends and opportunities for the company go-to-market strategy
- This role may require some travel to client locations and conferences.
WHAT YOU'LL DO
The Value Consultant role is intended to be part business analyst and part client-facing consultant. With these three pillars, you will be working with internal and external stakeholders to articulate the business value of Braze and help improve the customer engagement strategy for our customers.
Working internally, you will align yourself with teams such as Sales, Success, Growth, and Marketing. The partnership you have with these teams will range from understanding the growing needs of our Sales and Success Teams to working with Marketing to launch thought leadership and demand generation content. Working externally, you will consult with existing Braze customers, prospects, and partners to build compelling business case presentations.
Using these partnerships and conversations, you will be able to create new and exciting initiatives and projects that will support Braze's overall mission and growth. It is important for this role that you are able to balance partnering on cross-departmental projects, while still being able to lead individual projects that bring other people / teams in as necessary.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $89,600 and $122,500/year with an expected On Target Earnings (OTE) between $128,000 and $175,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
From comprehensive benefits to remote availability to flexible time off, we've got you covered so you can prioritize work-life harmony.
- Competitive compensation that includes equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Global presence, dog-friendly offices, and remote availability
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.
If you are a California resident subject to the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA") which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.
If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.
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