Join Cleveland Clinic Akron General where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Through providing the communities in and around Summit County with top-quality patient care, Akron General earned the No. 1 hospital ranking in Akron and the No. 7 hospital ranking in Ohio, according to the U.S. News & World Report. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Unit Clerk at Akron General, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. Your primary duties will include, but are not limited to:

• Performing administrative and clerical duties.

• Maintaining communication with patients, families, and other caregivers.

• Conducting patient orientation and ensuring patients' needs are met.

• Assisting with patient admissions, transfers, and discharges.

The ideal future caregiver is someone who:

• Demonstrates a strong work ethic.

• Thrives in a team environment.

• Can effectively multi-task while paying attention to details and staying organized.

• Has excellent interpersonal and communication skills.

• Acts in a professional, caring, and helpful manner.

This is an excellent opportunity for someone who is looking to join a supportive team and willing to learn new skills. Cleveland Clinic will assist you by offering tuition reimbursement and cross-training for professional development. Cleveland Clinic will assist you by offering rotating weekend shifts to ensure work-life balance.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

• Receives, greets and directs patients, visitors and hospital personnel providing accurate responses in a friendly, courteous manner.
• Receives, places and transfers telephone calls using appropriate telephone etiquette.
• Records and communicates or delivers messages accurately.
• Provides accurate information in a concise, informative manner respecting patients' right to privacy.
• Responds to service and information requests in a timely manner.
• Remains calm, reassuring and able to provide direction during emergency situations, STAT requests and orders.
• Maintains appropriate level of forms, materials and supplies.
• Receives and distributes items for patients assuring accuracy; files reports and test results in accurate and timely manner.
• Transcribes physician orders completing necessary forms, requisitions and communications with attention to detail and accuracy.
• Maintains medical record in appropriate and sequential order as prescribed by hospital policy; prepares the chart for medical records upon discharge or expiration of the patient.
• Enters information into the hospital information system in a timely and accurate manner.
• Initiates and accurately maintains information on the Kardex.
• Initiates and prepares patient charges or credits either manually or through hospital information system.
• Sets priorities in work, separates emergency/STAT orders and requests from regular work flow.
• Assists in orientation of new personnel and other unit clerks.
• Consistently completes assignments independently with high quality work.
• Adapts to changes in workload.
• Completes assignments with appropriate time for in-services, unit meetings and conferences.
• Completes yearly mandatory requirements by required date.
• Communicates all pertinent patient care information or situations to the Director, Nursing/Patient Services, nursing coordinator, or staff nurse.
• Demonstrates understanding of emergency procedures, fire drills, evacuation procedures and internal/external disaster plans and procedures.
• Demonstrates satisfactory performance for established and new routines, procedures, skills and equipment.
• Other duties as assigned

Education:

• High school graduate or the equivalent.

Certifications:

• None required

Complexity of Work:

• Meets the hospital's general requirements for employment.
• Satisfactory completion of hospital training and orientation program.
• Satisfactory completion of typing test with demonstrated basic computer skills.
• Ability to form and to maintain courteous cooperative and respectful relations with patients families physicians and co-workers in a high demand setting.
• Successfully completes/passes all mandated programs as required by policy and competencies/skills as required.

Work Experience:

• Previous clerical experience required; clerical experience in a healthcare setting and knowledge of medical terminology preferred.

Physical Requirements:

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required