Job description

Job Title: Ultrasound Team Leader
Hours: Monday – Friday, 7:30am-4pm
Status: Full Time
Location: Mount Laurel/Rotates
Exemption Status: Non-exempt

SUMMARY – Assist the Clinical Operations Director in overseeing the efficient operation of the ultrasound department while promoting excellence in customer care

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promote and exhibit superior customer service, exceeding the patients’ expectations. Welcome patients, make them feel special
• Exhibit a friendly and professional demeanor at all times, answer the phone in a professional manner.
• Record technologist call outs and PTO requests; supply coverage accordingly
• Coordinate/schedule technologists work schedules
• Monitor patient schedules and staffing needs
• Payroll monitoring and approval
• Address and investigate patient complaints
• Approve add on cases
• Assist with ACR accreditation
• Monitor technologist productivity
• Perform technologist assessments and evaluations
• Counsel/discipline employees
• Address physician complaints
• Oversee protocols
• Act as a liaison between front office staff and U/S technologists
• Interact with office managers and front desk supervisors
• Schedule PMs for U/S units
• Oversee HLD review
• Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
• Punctuality and regular attendance
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES – Responsible for assisting with operation of the Ultrasound department and staff

QUALIFICATIONS

• RDMS certification
• BA/BS a plus
• Prior management and/or supervisory experience

Training and Experience

• Excellent customer service skills
• Successful completion of an accredited hospital or college ultrasonography program
• RDMS, RVT
• Five (5) years’ experience as an ultrasound technologist
• Prior management experience

Knowledge, Skills and Competencies

• Proficient in computer programs including PACS, RIS and other job related programs
• Strong communication and interpersonal skills
• Demonstrates a professional and courteous demeanor to internal and external customers
• Ability to perform job functions efficiently, accurately, and with attention to detail
• Ability to handle multiple priorities and remain organized

Physical Demands of the Position - Position requires daily contact with patients, staff, referring physicians’ offices, radiologists and vendors. There is constant standing and walking 80-90% of designated shift. Position may require lifting, pushing, pulling, bending, stooping and twisting.

Working Conditions

• Patient contact
• Assist patients on and off exam tables as indicated
• Radiation exposure
• Potential for exposure to blood and body fluids
• Contact with coworkers, patients and their family members, physicians, referring physicians and staff

Disclaimer – The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Management may assign new duties, reassign existing duties, or eliminate a duty/function.

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