UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Employee Relations Case Managers manage the most complex employee relations issues by providing guidance, counsel, and direction to senior level leaders. Provides leadership to and is accountable for the consistent application of policies and procedures which impact the organization. Uses sound business judgment to minimize the risk to the organization while directing management level staff on appropriate workplace practices.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provides leadership and direction to ELTs, SLTs and directors 29+ on how to handle the most complex employee relations issues within their business segments. Ensures all performance management, termination and workplace issues involving senior level staff is handled within policies and guidelines
• Consults on all involuntary terminations for ELTs, SLTs, and directors 29+
• Develops investigation strategy for workplace investigations. Educates managers and human capital partners on conducting objective workplace investigations. Responsible for ensuring all relevant information is gathered and documented. Partners with ER Investigations Team to develop investigation strategy for investigations that include allegations of harassment, discrimination, hostile work environment, etc. Provides all factual data to management in order to take appropriate actions
• Accountable to address all Step 3 Internal Dispute Resolution (“IDR”) cases with managers and employees. Provides guidance to management on understanding the overall IDR process, management’s role and responsibilities, management’s involvement in the investigation, and how to write an appropriate IDR response. Engages the ER Investigations Team as appropriate if the Internal Dispute Resolution includes allegations of harassment, discrimination, hostile work environment, etc.
• Manages and is accountable for large, complex reduction-in-force (downsizing) activities and ensures that the processes involved are objectively and consistently administered
• Identifies and communicates trends within the organization and the industry. Conducts surveys, studies, or research relevant to human resource policies, guidelines, and practices. Makes recommendations regarding policies and procedures
• Manages and coordinates responses to requests for request for proposals and audits
• Promotes and assist HR leadership by analyzing data, trends, trajectories and environmental scans to build proactive positive employee relations strategies
• Assigned as a subject matter expert on various employee relations processes, manages required updates, and provides training to the ER Case Manager team
• Participate in on-call rotation 24/7 (via cell phone) for a week about every 18 weeks
• Required to travel 10% as needed for training and/or special projects
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or equivalent experience
• 10+ years of employee relations/human resources, including substantial experience in a large, multi-state organization
• 5+ years of experience managing complex ER cases for senior leader
• In depth knowledge of state and federal employment laws including FMLA, ADA, FLSA, OWBPA, and Wage/hour experience
• Experience working with managers on complex performance management, disciplinary and termination issues, and reductions-in-force (downsizings)
• Demonstrated experience in conducting complex investigations
• Computer literacy including knowledge of MS suite of applications (Outlook, Word, Excel, Teams)
• Effective consultation and influencing skills. Ability to use constructive confrontation and conflict resolution skills effectively
• Solid analytical skills (problem assessment, solution generation)
• Ability to work in a fast paced, team environment and can maintain a high workload
• Ability to maintain a high level of quality, accuracy, and timely documentation of assigned work
• Remote position
  

Preferred Qualifications:

• Demonstrated decision-making ability and excellent judgment
• Passionate about enhancing the employee experience, being a people advocate, and improving culture
• Gain trust by creating positive relationships, understanding business objectives, exercising good judgment, and delivering on commitments
• Ability to work in a fast paced, high stress, team environment
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut, Nevada, or New York City Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut/Nevada/New York City residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.