Job description
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of AmericaIf you are self-motivated and enjoy working in a fast-paced environment , then a job a s a U- Box Agent may be for you. Get right to work helping customers in your first week as part of our comprehensive, initial education program. Learn and grow as you participate in weekly coaching and on-going education. Hourly base of $14.50, plus discretionary sales bonus – the potential to earn $17-20 per hour ! This is a part-time, work from home position with a variety of scheduling options to fit most needs .
U-Box Agents take back-to-back, incoming calls from customers who need help with U-Box portable moving and storage containers, and other U-Haul products and services. Primary duties include:
Serving customers with quoting rental rates and earning new business through sales and cross-selling .
S cheduling U-Box pick-up, shipping, and delivery.
Providing support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.
Includes assisting customers with truck, trailer, towing and storage business.
U-Box Team Members ...
Provide superb customer service.
Learn and sell the benefits of doing business with U-Haul.
Master required scripts and customer advisements.
Use good time management practices.
Work well with others and are a team player.
This job might be for you if:
You enjoy helping people and problem-solving.
You like a fast pace and enjoy staying busy every day.
You enjoy working closely with your manager and receiving coaching on how to be even more successful.
You are comfortable learning and using multiple computer programs.
You are comfortable with sales, and cross-selling products and services.
You are comfortable with scheduling and logistics.
Minimum Qualifications:
Must be 16 years of age or older.
Positive, upbeat, self-motivated with a “can-do” attitude.
Proficient keyboarding and computer skills.
Ability to navigate and use multiple computer programs at once.
Excellent verbal communication and listening skills.
Clear speaking voice.
General knowledge of U.S. geography.
Willingness to incorporate feedback to constantly improve performance.
You must have a quiet, private work area.
Ability to meet all technical requirements.
Perks of joining the U-Haul Team!
Compensation :
Hourly base of $14.50, plus discretionary sales bonus – the potential to earn up to $ 17-20 per hour!
Work from home Contact Center career paths available.
Opportunity for base pay merit increases based on performance.
(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)
Benefits: At U-Haul our full time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, paid time off program with paid holidays, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
U-Haul Offers:
Full Medical Coverage
Prescription plans
Dental & Vision Plans
Registered Dietitian Program
Gym Reimbursement Program
Weight Watchers
Virtual Doctors’ Visits
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Education Explained:
- Fast-paced, hands-on initial education.
Mix of instructor-led classes, and e-Learning through our very own U-Haul University.
Learn and begin performing some of your job duties with customers the first week.
Build on your skill set through continuous coaching and education.
Scheduling Requirements:
Available to work between 12 P.M. – 8 P .M . (Arizona time)
Note: Shifts are 8 working hours during the above timeframe.
Work at least one weekend day per week.
Working holidays are required in order to provide support for our customers year-round. There is an incentive to volunteer for this, otherwise you may be scheduled to meet the Team and business needs.
The following is required to work from home:
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
All work duties, including initial education , must be performed at your home address.
If you want to switch or substitute computers at any time, Manager approval is required.
The following technical requirements must be met to work from home:
*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
Computer Specifications :
Windows 10 or 11
8GB of RAM/memory or higher
Processor must have CPU benchmark score of 2,000 or higher
Additional Hardware :
Webcam (external or built in is ok)
USB headset (wired)
Internet speeds :
Ping under 100
10mb download
5mb upload
The following is not permitted due to compatibility, performance, security, or other concerns:
MAC Operating Systems
Mobile hot-spot, tethering, satellite Internet, or similar.
Using a Proxy server or third-party network.
Computer stick or similar device.
Rental, rent-to-own, or public computer/laptop.
Working in a public place or using public Internet.
Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
Running non-work-related programs while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.
AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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