Sunny Glen Children's Home New Tomorrow Resiliency Center

Job Title: Travel Escort

Department: Travel

Supervisor: Lead Travel Escort

FLSA Status: Non-Exempt

Summary

The Travel Escort position at Sunny Glen Childrens Home is responsible for assisting the program with flying out the programs clients for their reunification with their corresponding sponsor(s). Travel Escorts must be dependable and responsible workers as well as properly supervise children in their direct care while reunifying them outside of NDRC (e.g., an airport, flight, etc.). Travel Escorts must ensure to follow program policies as well as adapt to an on-call schedule based on program needs as well as keep the childrens best interests in mind and communicate frequently with their department lead about the status of each childs reunification. Other duties may apply aside from those listed in the Essential Duties and Responsibilities of the job role.

Essential Duties and Responsibilities include the following, other duties may be assigned:

• Able to maintain a flexible work schedule (due to working an unknown amount of hours during flights, evacuations, etc.).

• Able to obtain or currently possess a Drivers License.

• Able to operate a 5-passenger car, a 7-passenger van, a 12-passenger van, and a 15-passenger transit van.

• Able to be on-call including holidays, weekends, and on your projected day off in case of a flight, program emergency, evacuation, etc.

• Able to abide by the program's Social Media policy even when there's limited to no supervision from a supervisor while on a flight.

• Able to submit paperwork on-time and not miss any signatures from the child's sponsor.

• Able to communicate immediately with Lead Travel Escort in the case of any unexpected circumstance.

• Able to immediately report when a vehicle appears to have any light on the odometer (e.g., oil change needed, air bag is deactivated, seat belt tension is malfunctioning, LTP, etc.).

• Able to log information accurately, efficiently and properly (only documenting in English and quoting what was said by the child, in any given situation where the child is on an observation, sleep, water or behavioral log, etc.).

• Able and willing to learn the proper use of booster seats and car seats for tender-aged children as well as know and learn how the car seats should be fastened and which direction it should be facing for proper security of the child(ren).

• Able to direct any media, photographers or news channel personnel to the proper entity whether at the airport or en-route to NDRC.

• Able to recognize which necessary documents are missing from the child's NTA during and prior to a reunification.

• Ensuring not to ever leave a child unsupervised or unattended at any point (whether at NDRC, leaving NDRC, at the airport, etc.).

Essential Skills Required

• Excellent organizational, time management, and communication skills; written and verbal (English & Spanish)
• Critical thinking and problem-solving skills
• Computer literacy and knowledge of Microsoft Windows
• Maintain appropriate boundaries
• Work effectively and without intensive supervision both independently

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Minimum GED or High School Diploma.

-3.3.14 Transportation Services- Female Only

• Required: minimum of at least 1 year of travel experience with UC.
• Required: Texas Drivers License

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, employee guidebook, program policies, etc. Ability to write routine reports and correspondence. Strong communication skills are important. Able to speak English and Spanish.

Certificates, Licenses, Registrations

• Valid Texas Driver's License with an excellent driving record
• CPR/First Aid, operate up to a 15-passenger transit van, receive required training and certification for Handle with Care which is a physical restraining course, able to receive TBRI, able to manage program software, and other DFPS mandated training (paid-trainings offered on the job).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion. The employee must be able to multitask.

Work Environment

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.

Notes: All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Childrens Home is recognized.

Sunny Glen is an Equal Opportunity Employer (EOE). Employment selection and related decisions are made without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Education and/or Experience

• Minimum GED or High School Diploma.

-3.3.14 Transportation Services- Female Only

• Required: minimum of at least 1 year of travel experience with UC.
• Required: Texas Drivers License