Supports transportation operations of assigned distribution center in the training and coaching of Driver and Delivery Assistant personnel. Responsible for ensuring safe, legal, cost efficient and on-time delivery of freight to member stores.

Location: McDonough, GA

Compensation: Competitive pay with bonus potential

• Responsible for the direction and coordination of assigned team of route drivers to ensure maximum performance relative to product delivery, cost efficient equipment utilization, service, safety and good customer relations.
• Creates a team-oriented environment by developing and coaching Drivers on safety, driving and customer service skills.
• Monitors Driver performance weekly through PeopleNet. Counsels Drivers on performance issues and areas for improvement.
• Supervises assigned Lead Drivers.
• Works with Dunkin’ Stores and Distribution Center (as a liaison) in problem solving delivery issues.
• Administers progressive discipline when required.
• Enforces all company polices, DOT and FMCSA regulations.
• Assists Operations Scheduler with driver’s weekly schedules, vacations, and time off requests.
• Orientates and develops new drivers.
• Assists in compiling, monitoring, managing, and implementing the driver performance metrics and incentive program if applicable.
• Manage fleet utilization, tracking status of vehicle/equipment, monitoring equipment on Out of Service report and working with Penske/Ryder as needed.
• Ensures compliance with DOT hours of service.
• Reacts timely and effectively to breakdowns and accidents.
• Oversees Hub Locations (as assigned) with possible overnight travel to hub locations assessing routes and Drivers.
• Assists Router in daily route planning as needed.
• Works with the Safety Manager on proper safe driving techniques, proper lifting, and training in all required DOT regulations.
• Accepts and assists with special projects as required.

This position has direct supervisory responsibilities.

• High School Diploma or equivalent required.
• CDL Class A License and active DOT Medical Card preferred.
• 3 to 5 years' experience managing high volume delivery route; preferably food delivery experience.
• Minimum of 2 years of supervisory experience in a transportation-related role within the quick service restaurant industry.
• Strong understanding of the Federal Motor Carrier Rules and Regulations.
• Knowledge of related OSHA standards and regulations.
• Proficient in Microsoft Office software, including Outlook, Word and Excel.
• SAP experience preferred.
• On Board Computer System Experience required. People Net preferred
• Prior experience with routing software. Appian preferred.
• Excellent verbal and written communication skills.
• Strong leadership and decision-making capabilities required.
• Excellent interpersonal and collaboration skills required.
• Willing and able to work flexible / extended work schedules as needed.

• 
  Ability to perform work at a desk or sit/stand workstation for extended periods of time
• Ability to operate a computer keyboard and to view a computer screen for extended periods of time
• Ability to interact with employees and/or customers in Distribution Center or customer locations
• Ability to travel to customer locations, other Distribution Centers, Corporate Office, etc. as needed

• Ability to lift, tug, pull up to fifteen (15) pounds

• 
  Building Customer Loyalty: Effectively meets customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty.
• Building Partnerships: Identify opportunities and take action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Coaching: Provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.