Title: Transportation Coordinator

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Job Description:

ERG is a leading U.S. based, privately held, independent clinical research site company, and provider of clinical development services with an expertise in early and late stage neuroscience drug development. With 22 wholly owned clinical sites and 5 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. ERG has 340+ in-patient beds, a large and growing database of patients suffering from mental illness, neurological disorders, sleep disorders, addictions, Acute and Chronic Pain, diabetes and other illnesses as well as normal healthy volunteers who participate in trials for the advancement of medicine. With access to over 32 million patients/subjects and 5000 + completed trials, ERG continues to grow its capabilities and expand into indications where there are tremendous unmet medical needs in the United States and globally.

The Transportation Specialist is responsible for the safe and timely transportation of potential and established subjects to and from the clinical site as assigned. Completes all transportation procedures, and other duties as assigned, under the direction of the Site Director or designated manger. Maintains accurate, confidential files and documentation of study participants. In executing these position responsibilities, the Transportation Specialist is guided by Good Clinical Practices (GCP), International Conference on Harmonization (ICH) guidelines, Health Insurance Portability and Accountability Act (HIPAA) and company standard operating procedures and policies.

Responsibilities:

• In a safe and responsible manner transports potential subjects, established subjects, and various items as assigned
• Maintains principles of good customer service during all interactions with subjects
• Accurately completes and submits all necessary paperwork such as daily transportation sheets and credit card receipts
• Adheres to seat belt, cell phone use laws including texting, and ensures passengers comply as well
• Does not smoke in company vehicle and ensures passengers comply as well
• Keeps company vehicle free from damage, in acceptable condition, and consistently clean
• Reports any damage or mechanical malfunctions to the Site Director in a timely manner
• Works hours as required including overtime as needed
• Maintains a valid driver’s license
• Maintains an excellent driving record with no more than two violations on the employee’s driving record at any given time
• Performs other duties as assigned

Skills and Qualifications:

• Education and experience
  • High School Diploma or equivalent
  • Has basic understanding of regulatory requirements, HIPAA, Good Clinical Practices (GCP) and International Conference on Harmonization (ICH) guidelines
  • Able to communicate with clients, providers, co-workers, sponsors, and others in a collaborative and courteous manner
  • Knowledgeable in medical terminology so as to communicate with physician office and staff
  • Able to initiate or modify behavior to achieve desired outcomes in spite of environmental factors, priorities, or problems that might not be well defined or that are subject to change
• Requirements
  • Excellent communication skills (interpersonal, written, verbal)
  • Requires substantial concentration in various traffic and road conditions to remain alert and responsive despite potential distractions from passengers
  • Good organizational and interpersonal skills
  • Attention to detail.
  • Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)