Work Location: This opportunity is available in the Corning, NY and Wilmington, NC areas

Corning Credit Union is seeking a Training and Development Specialist to assist in setting and executing the vision and strategies for training and employee development. This role will be dedicated to supporting the credit union team and being a strategic partner to departments to aid in meeting talent and training objectives.

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.3 billion in assets and more than 150,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.

We're committed to helping our members prosper by being a trusted advisor for financial services. CCU’s vision is simple: “To provide better service to our members than they receive anywhere else in the world.” Our growth is fueled by that vision, and it doesn’t stop with our members. We are also committed fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice.

If you are passionate about supporting our team of 400+ employees through the implementation of high-quality training programs and effective talent management strategies, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU offers a competitive base salary and annual bonus plan along with an exceptional benefits package.

Job Duties:

• Serve as a strategic partner to leadership across the organization in identifying knowledge gaps and effective solutions for talent management.
• Conduct needs analysis, produce project plans, and play a lead role in developing training programs, performance support tools, and key resources for the team.
• Research learning environments and technologies and create blended learning options that align with technology and support our business infrastructure.
• Assist in the oversight of learning content, auditing existing materials and creating new materials and programs that adapt to evolving learner needs.
• Meet with trainers and subject matter experts to ensure quality and consistency within training programs.
• Build relationships with key stakeholders across all departments and support training by identifying and communicating goals, objectives, and results.
• Research and implement industry techniques to increase the facilitation and effectiveness of training.
• Develop and deliver train-the-trainer programs and assess facilitator performance, providing coaching and guidance in the delivery of training.
• Measure and analyze trainee performance and implement new programs or techniques, as needed, to increase productivity and improve performance.
• Leverage various learning methodologies and techniques to drive engagement and retention including digital learning, adult learning theory, and experiential learning.
• Analyze data related to the effectiveness of training programs and make recommendations for improvement, as necessary.
• Also assumes responsibility for other projects or duties as required or assigned.

Competencies:

• Proficient with eLearning and evaluating and implementing digital learning solutions.
• Skilled at developing and facilitating leadership development programs.
• Ability to problem solve and be flexible in a faced paced environment.
• Demonstrated ability to take initiative and be proactive.
• Excellent attention to detail.
• Easily builds rapport with others, remains objective and considers various perspectives for effective collaboration.
• Ability to lead initiatives and garner support through effective collaboration.
• Possesses outstanding oral and written communication skills for conducting trainings and developing training plans.
• Ability to write effective copy, instructional text, audio, and video scripts.
• Proficient in instructional design, including curriculum content and content designed for classroom and virtual settings.
• Possesses a learning mindset and curiosity to remain abreast of latest trends and insights in digital learning and adult education.
• Must anticipate the need for and embrace technological change – being a change agent and ensuring changes are implemented quickly and smoothly into the ongoing operation.
• Possesses strong computer skills and is experienced with various Microsoft programs including, Word, PowerPoint, and Excel.

Education and Experience:

• A Bachelor’s degree in adult education or learning development is preferred. Learning and development certifications or commensurate work experience will also be considered.
• 5+ years of experience in learning and development, 2+ years of experience training in the finance or credit union industry preferred.
• Experience working with a variety of Learning Management Systems and content editing tools desired.

EOE, M/F, Disability, Protected Veteran

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