Job description
Windows environment. ServiceNow a plus not a must. Ability to provide phone and deskside support.
Experience: Must have a minimum of 3 years of experience supporting an IT service desk.
Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
Job Types: Contract, Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help Desk: 3 years (Preferred)
- Active Directory: 3 years (Preferred)
- Ticketing: 3 years (Preferred)
- End user: 3 years (Preferred)
Work Location: One location
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