Tenant Services Specialist

The Multi-Service Center’s (MSC) mission is to build a future without poverty by creating pathways to

help, hope, and dignity for our neighbors. By joining MSC, you will strengthen communities throughout

the region by reducing barriers to becoming economically stable.

At Multi-Service Center, we believe that diversity, equity, and inclusion drive success for our clients,

community, and employees. We are stronger as a team when we welcome diverse employees,

perspectives, experiences, and approaches to foster belonging and a more informed workplace.

MSC is currently seeking a full-time Tenant Services Specialist to connect with pre-identified

landlords and tenants in South King County (South Seattle, Renton, Kent, Auburn, Des Moines, Federal

Way) to develop and strengthen mutually beneficial relationships to increase tenants’ access to

resources in South King County; with potential to expand the project throughout other sites in King

County.

The Tenant Services Specialist reports to the Community Programs Supervisor. This position is

located at our MSC facilities in Federal Way and Kent. It might require visiting other King County

services sites.

Status and Schedule

• Non-Exempt, Full-time, Monday – Friday 8:30 AM. to 5:00 PM.

Overview of Responsibilities

• Interface with HNN Associates management and individual property investment managers.

• Plan and implement events and workshops at properties, including evenings and weekends,

including those in collaboration with Tenant Connect or MSC staff.

• Serve as a link between residents and resources; provide information, referrals, and

assistance to drop-in and telephone customers.

• Serve as the customer advocate for needed services.

• Conduct community events at least quarterly.

• Conduct community needs assessments at HNN Associates sites.

• Coordinate the development and maintenance of the Tenant Connect websites and resource

materials through the research of service providers for each affordable housing location.

• Maintain customer information and services provided in MSC’s database.

• Assist in program development work.

• Facilitate identification of household strengths and needs, at identified properties.

• Ensure clear and consistent communication and coordination with tenants, property

managers, maintenance staff, and others.

• Maintain operation, management, and provision of services that are culturally and

linguistically appropriate.

• Accommodate the needs of special populations, including survivors of domestic

violence, limited or non-English speakers, and immigrants and refugees. Ensure language

access is available.

• Travel to MSC offices and program meetings throughout south King County and the city of

Seattle.

Requirements

• High School diploma or equivalent, bachelor's degree in social services or comparable field

preferred.

• At least two years of direct service experience, especially in housing navigation, resource

navigation, and case management.

• Empathy for low-income, homeless, elderly, and otherwise families and individuals in need.

• Bilingual preferred. Must be able to speak, read, write and understand English.

• Be proficient with basic computer skills, including MS 365 email and calendaring, Word and

Excel, and a willingness and ability to learn additional databases.

• Knowledge of multi-line phones.

• High-level communication skills.

• Demonstrated excellent customer service skills and phone manners.

• Accurate, efficient, detail-oriented work skills; organization, leadership, flexibility, problem

solving, and decision-making abilities.

Wage/Salary Range

Grade: 12 / $22.04 to $24.09 DOE

Benefits

• Medical Plans – employee premium as low as $40 per month for employee coverage

• Dental and Vision – employer pays for employee coverage
• Health, dental, vision coverage available for spouses/domestic partners and dependents

• Employer paid life (1x annual base pay) and long-term disability insurance (60%)
• Flexible Spending Accounts

• Employee Assistance Program

• Immediate participation in 401k available; three percent MSC contribution once eligibility is

met, subject to annual board approval

• Annual paid vacation (15 days to start); annual paid sick leave (12 days)
• 14 paid holidays (including your birthday!!)

• As a 501(c)(3) employer, full-time employment at MSC may qualify you for education loan

forgiveness under the Public Service Loan Forgiveness (PSLF) or Temporary Expanded PSLF
(TEPSLF)

• Adoption expense reimbursement of up to $500

• Professional development opportunities

• Fun team-building events including a holiday party and summer picnic
• Free onsite parking

Join our mission!

To apply, please send your resume and cover letter to jobs@mschelps.org.

No phone calls please.

Multi-Service Center is committed to creating a diverse and inclusive environment. MSC is proud to

be an Equal Opportunity Employer. MSC welcomes all qualified applicants and will receive

consideration for employment without regard to race, color, religion, gender, gender identity or

expression, sexual orientation, national origin, genetics, disability, age, or veteran status.