Telephone Page Associate I (Monday - Friday, 10am-6:30pm
Full Time
Boston, MA 02115
Posted
Job description
Job Summary
This Page Operator will be responsible for:
This is a temporary/contract position which is not benefits eligible. There is a possibility of being converted to a permanent position.
This Page Operator will be responsible for:
- Responding to requests for direct dial numbers, department numbers, physician on‑call status and department functions utilizing an automated computerized system.
- Handling special and priority calls such as medical emergency, code alerts, and time sensitive calls from the general public, patients, medical personnel and other Hospital's clients.
- Updating data base and customer profiles to reflect the most current contact information of essential medical and non‑medical personnel.
- Assisting in the training and orientation of new and less experienced representatives.
- Preparing, coding, and processing a variety of transmittals to include directory changes, loaner pagers, pager cap code changes and repairs for use by staff.
- Informing supervisor of service issues and assisting in contacting correct vendor in order to facilitate resolution/repair to telecommunications facilities.
- Maintaining confidentiality of client information.
- Providing positive and effective customer service that supports departmental and hospital operations.
- A high school level of education and six to twelve months of previous experience.
- Excellent computer skills; must be able to type at least 30wpm.
- The ability to spell and pronounce basic words, names and basic medical terminology.
- The ability to gather and interpret information or problems in a high volume medical call center.
- The ability to exchange information, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel.
- The ability to be courteous when dealing with patients, visitors and/or hospital employees.
This is a temporary/contract position which is not benefits eligible. There is a possibility of being converted to a permanent position.
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