Technical Training Manager

Live the Exceptional With Soul. This is the singular purpose of Jaguar Land Rover.

At the core of these experiences are the products themselves. The Jaguar and Land Rover brands have undergone a dramatic transformation over the past years.

Technical training is at a pivotal point, not only within Jaguar Land Rover but in the Automotive Industry. It is imperative that we are able to provide the best training possible, using innovative training delivery methods, transitioning to new and complex technologies whilst maintaining a primary focus on the customer.

The role is required to optimize meeting the global training mandate with local market requirements to achieve positive outcomes for our retailers and our customers. The position must work hand-in-hand with Customer Service to achieve global targets for Service.

The role will consider technical and body training as an autonomous business and as a result ensure the business is financially viable, efficient and always delivers innovation to ensure world class customer (retailer) facing services.

The successful candidate will manage and coordinate the execution of the Global Learner Journey for technical training. This position is responsible for training strategy, digital and in-person training, recruitment programs, training analytics, classroom and workshop utilization efficiency, technical fleet management, managing suppliers and operating technical training facilities safely and efficiently. This role requires the ability to be a problem solver, to find solutions that innovate, create value and look to evolve services and bring in new ideas and innovation whilst promoting a diverse and inclusive working environment.

The role also requires technical leadership to ensure the technical training competency remains high and that deliverables are consistent.

The position is a key contributor to Global Training strategic direction, innovation and course development.

What you will be doing:

• Proactively manage the training schedule, ensuring efficiency , effectiveness, customer satisfaction and ‘income’ are a balanced priority.

• Meet or exceed Retailer NPS score feedback for training services.

• Manage and recruit team of contract trainers to ensure capability and sustainability are maintained

• Liaise regularly with UK counterparts to ensure alignment and leveraging of resources being produced in the Central Functions

• Develop and Manage all Technician recruitment programs.

• Manage Journey to Excellence Technician of the year Competition and support/ attend Global Technician of the Year Competition

• Manage Operational Budget of $3Mil ensuring all forecasting POs and invoices are processed

• Manage the development of strategy and glide paths to satisfy the needs of the business and Global mandates

• Develop monthly reporting for Business Builder Program and Global Reporting through Global Training Team

• Perform other duties as required

What you will need:

• Undergraduate degree in Business, Training or Management or equivalent work experience
• 5+ years direct luxury automotive experience
• 5+ years direct Field /dealer relation experience
• 5+ years of vendor and project management experience
• Superior analytical skills and problem-solving capability
• 5+ years Leadership Experience
• 5+ years Background / experience in automotive technical / engineering / mechanical.

Location: Mahwah, NJ

Schedule: Hybrid Ways of Working Available (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.

• Be part of an international, inclusive, and open-minded company

• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.

• Our employees receive a generous time off policy

• We offer a discounted Vehicle Car Program

• Employees also receive generous health care and retirement plans

• Quarterly Chair Massages

• Maternity/Paternity Leave

• Complimentary lunch

• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Jaguar Land Rover North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.