Technical Support Representative

Rangam Consultants Inc.
Full Time
Irving, TX 75038
Posted
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Job description

Role: Technical Support Specialist (Call handling)
SHIFT 7:00AM-3:30PM MON-FRI

Required:

  • Answer phone calls to our busy Technical Call Center
  • Serve as a first point of contact for our Customers
  • Provide remote technical support for Client highly complex diagnostic products, instruments and assays

Bachelors Degree in Medical Technology or equivalent science degree e.g., Biology or Chemistry

  • Associate degree with 2-3 years lab experience will be considered
  • Other “science degrees” are NOT equivalent e.g., Political Science, Computer Science, etc.

2-3 years’ experience in a hospital laboratory

  • Lab experience in a classroom setting, reference lab, research lab, etc. is NOT equivalent
  • Experience using Client diagnostic laboratory equipment is a plus
  • Available to work odd shifts, weekends & Holiday in our 24x7x365 Technical Call Center

Good “soft skills” are a must as this is a Customer facing phone support role

  • Local candidates only

Job Types: Full-time, Contract

Salary: $32.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

COVID-19 considerations:
Candidate must be vaccinated

Ability to commute/relocate:

  • Irving, TX 75038: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Associate (Required)

Experience:

  • Customer Support & Client Services Occupations: 3 years (Required)

Shift availability:

  • Day Shift (Preferred)

Work Location: One location

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