Job description

Job Title: Technical Support Help Desk

Target Start Date: ASAP

Location: Chicago IL 60601 OR Lincolnshire, IL 60069 ( Can opt any one ) On-site Position Only

Job Description:

• Provide helpdesk support and resolve problems.

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.

• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.

• Modify configurations, utilities, software default settings, etc. for the local workstation.

• Utilize and maintain the helpdesk tracking software.

• Install, test and configure new workstations, peripheral equipment and software.

• Perform timely workstation hardware and software upgrades as required.

Education:

• Diploma or equivalent.

Preferred Requirements:

• Bachelor’s Degree in Information Systems, Business, or related field.

Job Type: Contract

Pay: $19.00 - $22.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60601: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Any two Professional reference needed ( Name only )
• You have the option to work at any of the location i.e Chicago, IL or Lincolnshire, IL.

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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