About Care.com

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.

As a Technical Support Analyst II, you are excited about and use various technology forms, both in your career as well as your personal life. You will provide tier 1-2 level technical support as well as own the responsibility of preforming employee offboarding's within a global support team. This role is well balanced in being customer facing as well as internal facing. Your time management will be key in being able to handle the flow of request and or task assigned. You'll become more comfortable with script reviewing + testing and local software, including Microsoft O365, Google Suite, Adobe Suite, and supporting SSO applications within the org as well as look to optimize processes within and surrounding offboarding. You're looking for a role that will offer you new challenges and exciting areas of growth that you will help build skills and strong character traits for an IT professional.

Office Locations: (This is a hybrid position)

• 555 W 18th Street, NY, NY 10011
• 816 Congress Ave. Austin, TX 78701
• 2 Armstrong Road Shelton, CT 06484

What Your Day-to-Day Will be Like:

• Performing all employee offboarding ticket requests
• Supporting a hybrid environment of Mac & PC users globally
• Provisioning user access for internal applications
• Working tickets from an Unassigned shared queue
• Provide both remote and on-site technical support for Care.com employees
• Creating documentation

What You'll Be Working On:

• Demonstrate excellent customer service in providing support of technology used by Care.com staff globally.
• Help support desktop and mobile device environments within and across all Care.com locations to ensure optimal staff work efficiency.
• Running Offboarding script jobs and verifying all additional access is terminated with in a timely manner.
• Documenting of resolution steps and provisioning procedures to contribute building of team Knowledge Base
• Improving the offboarding process to require less steps while continuing to uphold all compliance requirements.

What You'll Need to Succeed:

• 1-2 years' experience providing technical support in a corporate environment.
• Solid understanding of Windows 10 and Mac OS (Big Sur+) computing environments (familiar w/ Windows 11 a plus)
• Strong laptop, desktop, and personal mobile device (iPhone & Android) hardware experience
• Familiarity with Microsoft O365 Azure
• Familiarity with Windows Active Directory and RDP server access
• Familiarity with Atlassian suite a plus (i.e Jira + Confluence)
• Strong troubleshooting thought process
• Good time management and prioritization skills
• Excellent communication and follow-up skills
• Willing to work flexible hours (12p-9p CT Monday-Friday)

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to talent@care.com.

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

Salary Range: $67,695 - $75,000. The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).