Job Summary:

Are you a self-motivated individual with excellent communication skills and an eye for detail? If so, we want you to join our team as a full-time technical specialist! In this role, you'll be the first point of contact for our customers, providing support for both sales and tech-related issues.

But this position offers more than just a job - it's a chance to grow your career in exciting and rewarding ways. As a member of our team, you'll have access to various career paths, including product development, support, training, and sales roles.

Your day-to-day work will involve communicating with customers via phone, email, and web meetings, as well as participating in product demonstrations and trade shows. It's a fast-paced and dynamic environment, but one that offers plenty of opportunities for professional development and growth.

So if you're ready to take the next step in your career and be a part of a thriving company, we invite you to apply today and join our team!

Position Type & Expected Hours of Work

• Full-Time, Exempt position
• Days/Typical Hours of Work: Monday - Friday, 7am to 4pm PST w/ 1 hour lunch break
• Entry Level

Responsibilities:

• Monitoring the industry trends and developing technical expertise in CIMON’s products
• Researching, identifying, and prioritizing solutions to software and hardware issues
• Diagnosing and troubleshooting technical issues.
• Communicating with customers via phone, email, or chat until resolution
• Referring to internal or external resources to provide accurate and timely solutions
• Documenting technical knowledge in the form of notes, manuals, and training materials
• Interacting with technical teams in HQ (Seoul, KR), if needed
• Generating/managing new leads and building relationships with potential customers
• Providing feedback from customers to adjust company products/services accordingly
• Maintaining contact and sales information in the CRM database
• Other duties may be assigned

Requirements

• Relevant experience in industrial automation (knowledge of PLC, HMI, and SCADA) strongly preferred
• Sales experience in industrial automation/manufacturing/electronics industry preferred
• Technical sales and customer service experience desired
• A Bachelor’s degree from an accredited college in engineering or a related technical discipline
• Strong written and verbal communication skills & interpersonal skills
• Excellent diagnostic and troubleshooting skills
• Ability to prioritize tasks effectively
• General networking experience/knowledge (routers, switches, subnets, VLAN, etc) preferred
• Familiarity with Hubspot or similar software strongly preferred
• Must be able to speak and write English

Benefits

• Competitive Base Salary
• Paid Holidays, Vacation, and PTO
• Subsidized Gym Membership
• 401(k) Retirement Match
• Childcare Benefits
• Maternity/Paternity Leaves
• Education Support
• Relocation Assistance