Systems Services and Support Analyst - Mainframe Batch Support

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Mainframe Systems Services and Support Analyst to work in Fidelity’s Enterprise Infrastructure group in Smithfield, RI!

Fidelity's Enterprise Infrastructure supports several Business Units within the organization, and we have a need for a Mainframe Systems Services and Support Analyst , who will contribute to enable an efficient environment, ensure to provide Mainframe Batch and Online environments and address Business Incidents by aligning them with the system. The role will provide in-depth understanding of Personal Investing Domain, various Sub systems associated with the Business Unit and technologies and tools used by the Personal Investing reps and enriches with end customer experience!

The Engineer will ensure a stable environment, look for continuous improvement, through identification of automation opportunities to provide enhanced support, problem resolution and project management. This role requires the ability to perform production and data support work as well researching and resolving issues related to job failures, Control-M scheduling issues, and infrastructure changes for the various PI mainframe applications. These applications are essential to the PI business unit’s daily processing. Production Support role involves all the following support functions: Incident Management, Change Management. Problem Management. Some support activities and implementations will be after hours or on the weekends, as needed. The successful candidate will also participate in the teams' on-call rotation providing off hours support.

Primary Responsibilities

• Provide daily operational support for the PI Mainframe applications that spans around Cash Management, Retail Systems, Retirement and related mainframe system environment.
• Provide coding, testing, and implementation of COBOL batch, online and Control-M solutions to resolve production issues.
• Respond to user inquiries regarding application-related problems.
• Participate in small to large initiatives ranging from application incident resolution work to project related tasks.
• Document operational procedures and share knowledge with the rest of the Operations team and other teams.
• Provide On-Call Coverage on rotation.
• Batch monitoring and SLA / OLA tracking and ensure that all critical batch problems are resolved in a timely manner.

Skills that are key to this role

Technical / Behavioral

• 5+ years of experience in Production Support role
• Experience with COBOL, JCL, DB2, VSAM, MVS, Endevor, ISPF, TSO, CICS, Control-M, and basic IBM utilities.
• Should be committed to Delivery and go beyond boundaries and time zones to achieve production stability.
• Proven understanding of the business or function for which the application is desired.
• Should be able to perform prod support activities including but not limited to batch monitoring and issue resolution, perform root cause analysis of incidents and identifying performance improvement opportunities.
• The applicant should demonstrate effective communication skills, both written and verbal.
• Good Interpersonal skills (written/oral/listening/influencing)
• Ability to work as part of a team as well as independently.
• Must be experienced in developing and maintaining systems in the MVS mainframe environment.
• Proven analytical, reporting and problem-solving skills.
• Must be capable of learning complex processes quickly and can learn through independent research.
• Experience with Cloud Migration would be beneficial.

Skills You Bring

• Ability to triage incidents.
• Familiar with CICS-Cobol code review.
• Familiar with any debugging tool. Preferably Interest.
• Mainframe MQ is a plus

COVID Work Policy

Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working – Post Pandemic

Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.

Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.