The Systems Administrator will be responsible for maintaining systems and software utilized to support Prime Secured and Prime Connected. Be the subject matter expert (SME) for the company’s PSA, CRM and quoting tools.

Major Roles and Responsibilities

• Responsible for the maintenance, configuration and reliable operation of databases and applications.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Adhere to information security policies and promote information security within IT and Prime Secured
• Responsible for capacity, storage planning, and database performance
• SME for PSA (ConnectWise Manage), quoting tool (ConnectWise Sell), CRM (HubSpot)
• Assist with maintenance and management of SaaS tools
• Assist with financial system, Microsoft 365 and SharePoint administration
• Proactively ensure the highest levels of internal systems and infrastructure availability
• Responsible for creating detailed documentation outlining how systems are configured
• Facilitate IT training for end-users. This can include on-boarding of new employees and training current employees on software applications.
• Escalation point for the MSP helpdesk to resolve issues with internal systems
• Liaise with vendors and other team members for problem resolution
• All other assigned duties and responsibilities
• Must be able to participate in local, on call, or after-hours work as necessary

Qualifications and Education Requirements

• Will maintain a high level of understanding in all relevant technology fields.
• Will be highly organized with excellent time management skills
• 3-5 years of database or system administration experience
• Experience with scripting and automation tools
• Azure, Microsoft 365, and SharePoint Experience
• Must have experience working with highly functional teams
• Great communication skills; verbal and written?
• Excellent Decision-making skills

Additional Notes

• Probationary period of 90 days
• Individuals with a felony or misdemeanor convictions MAY not be hired
• Individuals must not have any alcohol or drug-related convictions or suspensions within the past three years.?
• Individual must be able to read and understand instructions in English as well as possess good oral and written communication skills.??
• Individual must be able to pass a drug and physical screening as well as background requirements.
• Individual must be available to work variable hours.?