Job description
Date: Nov 26, 2022
Primary Location: Radnor, PA, US
Company: Lincoln Financial
Alternate Locations: Work from Home; Atlanta, GA (Georgia); Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Radnor, PA (Pennsylvania)
Work Arrangement: Work from Home
Relocation assistance: is not available for this opportunity.
Requisition #: 70374
The Role at a Glance
The Sr. Vice President, Claims for Group Protection (GP) provides executive and strategic leadership to Group Protection Claims. You will direct strategies which have substantial impact on the success of claims handling and enhance the customer experience. In addition, you will lead and ensure the fair, ethical and timely management for all aspects of claims for Group Protection.
#LI-REMOTE
Duties and Responsibilities
- Develops a strategic vision for the Group Protection Claims functional area.
- Establishes Group Protection Claims organizational goals, objectives, and operating procedures.
- Ensures the Group Protection Claims functional areas are meeting all objectives pertaining to quality, compliance, regulations, productivity, customer service, budget, and project management.
- Ensures Group Protection Claims operational plans are aligned with Lincoln Financial Group’s (LFG) overall business plans and specific strategic and tactical initiatives.
- Leads the Group Protection Claims organizational focus on customer service at every touch point while simultaneously delivering operational effectiveness.
- Ensures the effective implementation, integration, and execution of Group Protection Claims strategic plan initiatives.
- Leads all Group Protection claim processing centers and related operations in a high-volume environment.
- Identifies strategic opportunities and oversees the implementation of industry leading best practices and strategies to enhance the customer experience and improve claim management effectiveness.
- Ensures cost effective operations supported by continuous operational improvements.
- Establishes metrics and utilizes existing performance monitoring systems to provide quantifiable gauges of the delivery of claims and impact of strategic initiatives to senior management.
- Develops and directs the administration of expense budget which includes approving expenditures, reviewing reports, initiating process improvements, and reducing cost.
- Ensures the development, implementation, documentation, and monitoring of compliance related matters; meeting or exceeding all regulatory agency guidelines and standards as well customer requirements.
- Ensures the appropriate controls (financial, operational effectiveness, efficiency, quality, and regulatory controls) are maintained within Group Protection Claims.
- Ensures the development and maintenance of an effective organization, including efficient workflow patterns; established performance standards; effective delineation of duties and responsibilities; suitable staffing levels; appropriate supervision; and systems for timely communication of pertinent information.
- Serves as a strategic leader to senior management on claims management strategies and risks.
- Supports growth initiatives by proactively collaborating with strategic partners to successfully position Group Protection Claims organization to meet current and future needs.
- Builds and maintains key relationships with internal (i.e., peers, other departments, executive management) and external (i.e., general agents and advisors) business partners.
- Builds organizational capability within the Group Protection Claims organization.
- Ensures that top talent is hired and retained and that appropriate succession plans are in place.
- Provides training opportunities for the Group Protection Claims organization employees and gives honest and open feedback to aid in the development of talent.
Qualifications
- Bachelor’s Degree plus 15+ years of progressively more responsible experience in the insurance industry or related industry, including 5+ years senior management, strategy, and influencing senior management/critical stakeholders experience
- Or 19+ years of equivalent progressively more responsible experience in the insurance industry or related industry, including 5+ years of senior management, strategy, and influencing senior management/critical stakeholders experience.
- Group Claims experience highly preferred
- Ability to travel: Up to 60% if necessary
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
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A clearly defined career framework to help you successfully manage your career
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Leadership development and virtual training opportunities
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PTO/parental leave
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Competitive 401K and employee benefits
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Free financial counseling, health coaching and employee assistance program
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Tuition assistance program
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A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
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Effective productivity/technology tools and training
Work Arrangement
Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.
About The Company
Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.
Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.
Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.
Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook, Twitter, LinkedIn, and Instagram.
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
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