Job description

Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description: Starting pay of $32 per hour plus Benefits you’ll love:
Fly for free on any open seat on all Southwest flights (your eligible dependents fly, too)
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck*
An annual ProfitSharing contribution toward retirement—when we profit, you profit**
Competitive health insurance for you and your family
Opportunity to buy Southwest Airlines common stock at a 10% discount

Job Summary
Provides Customer Service by managing Ramp Agents and overseeing their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner, and to assure that an on-time operation is maintained.

Model the Southwest Way to:
Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
Monitor and guide ground support performance to ensure requirements are met
Ensure all equipment including GSE is maintained and available for the operation.
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
Work with staff planning to build bids that are in line with our Department’s hourly goals.
Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills, and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of applicable Collective Bargaining Agreements and their applications
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of relevant equipment, policies, procedures, and strategies to promote the effective local, state, or national security operations for the protection of people, data, property, and institutions
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
The ability to listen, understand and communicate ideas presented in writing and/or in speaking with others
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
Understanding the implications of new information for both current and future problem-solving and decision-making
Ability to recognize and address performance and safety concerns in a timely manner Education
Preferred: High School Diploma or GED
Experience
Fully functioning, broad knowledge of Airline Operations
Licensing/Certification
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Must possess a current valid driver’s license issued in the United States
Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program
May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights
Required to obtain and maintain USPS (United States Postal Service) Clearance and meet all requirements to handle US Mail
Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
Ability to perform assigned duties in outdoor and inclement weather conditions
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines

Southwest Airlines is an Equal Opportunity Employer.
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