About HireRight:
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview:
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Responsibilities:
The Supervisor of Operations will oversee the work flow and the Service Delivery process as well as take responsible for process improvement and ensuring company policy and procedures are implemented and followed for a department in Operations. Supervisor of Operations will typically manage, engage and motivate a team of typically 10 - 20 front-line employees to ensure daily targets are achieved to the highest level of quality standards. Supervisor of Operations will be responsible for their teams' development and career progression while encouraging them to continuously meet Clients SLAs and improve Clients' and Candidates' satisfaction.
Qualifications:
Oversee the management team to ensure production, quality, turnaround time, resource allocation, training and development, and problem resolution adhere to established policies and procedures.
Responsible for process improvement and implementation of best practices across all units.
Review daily production reports with Supervisors to accurately assess that production goals in each unit are being met.
Evaluate Supervisor and Employee performance and execute appropriate personnel actions.
Have regular 1:1s with direct reports and "skip level" meetings as appropriate
Train, develop and coach Management team in hiring, staff development, disciplinary actions, and human resource policy
Enforce all of HireRight’s policies and procedures as well as Client requirements.
Handle escalated issues and requests from internal and external Clients and employees; provide feedback and guidance to the staff following live Customer interactions; identify and analyze the underlying issue.
Create and manage KPIs
Provide clear, concise, measurable objectives to the Teams and review on a regular basis
Contribute to short and long-term organizational planning and strategy as a member of the Management team.
Drive initiatives in the Management team and organizationally that contribute to long-term operational excellence.
Identify and mentor employees to prepare them for career advancement.
Communicate expectations clearly and provide consistent feedback.
Delegate responsibilities effectively.
May act in Director's absence
Education:
High School diploma or equivalent required
Bachelor’s degree in a related field is preferred; however the equivalent combination of education and experience may be considered in lieu of a degree..
Experience:
4-6 years of experience managing others in a time sensitive environment
Previous operations experience preferred
Experience managing multiple projects and changing priorities
Demonstrated leadership ability in the areas of decision making, critical thinking and employee relations.
Proven conflict management and communication skills.
Prior background screening, DOT, public records, or drug screening experience a plus
Budget development and oversight experience a plus.
Has in-depth business and knowledge department or function.
Has a good knowledge and understanding of related functions.
Has good understanding of industry issues.
Demonstrates people leadership skills.
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- 401K
- ROTH
- Generous Paid Time Off Program
- 11 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
- And much more!
- All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.