Essential Functions:

• New client enrollment.
• Initial and subsequent screening assessments.
• Identification of resources to address client’s health, daily living, and safety needs. Performing administrative tasks associated with service to clients including scheduling, logging, documenting all appointments and services; provide information, notices and regular communications with clients and designee.
• Regular telephone contact or home visits per the client’s Service Agreement.
• Coordinate with client, Home Health RN and or Pharmacy with medication set ups and coordination reminders.
• Monitoring client well-being, recommending resources and solutions as appropriate. Setting up all client appointments.
• Accompanying client to provider and health care appointments, arranging transportation per client’s service agreement. Providing detailed notes to client support system.
• Liaison and coordination with family members, designees, and providers.
• Creating and maintaining the client’s personal health care record.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
• Responsible for assisting the Director of HealthCare Services in establishing and monitoring compliance with standards to ensure client/patient and field employee expectations are met or exceeded.
• Responsible for developing, evaluating and supervising a group of qualified client service staff. Responsible for coordinating training/education to enable staff to achieve assigned goals.
• Performs all office functions in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures and standards of Interim HealthCare.
• Responsible for analyzing and evaluating the business operations to ensure standards are followed.
• Fulfilling all tasks in a thorough, timely, and reliable manner.
• Completes other assignments as requested and assigned.