Job description
Position Details
The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.
What You’ll Be Doing
Supervises department staff, ensuring that Members receive prompt, accurate, high quality services. Resolves Member issues and account problems.
Ensures that Member Service Representatives (MSRs) deliver high quality service by providing daily support, including answering questions and problem resolution. Ensures that all MSRs have adequate supplies to complete their daily function.- Contributes to department goals by managing high volumes through planning and coordinating staffing. Identifies initiatives for enhancements in productivity.
- Processes Member transactions and provides product and service information such as opening new shares and quoting savings and loan rates.
- Provides consultative services to Members regarding credit union products and services and ensures that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.
Additional Job Functions
Supervises teammembers directly, including selection, training, performance appraisal and work allocation. Responsible for scheduling staff.- Helps establish, communicate and achieve the credit union’s goals and standards, ensuring these are fully communicated to and understood by all department staff.
- Identifies areas to streamline department and credit union operations.
- Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff.
- May act in the capacity of the Manager in his or her absence.
Performs other duties as assigned- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
People Management
Supervisory
Qualifications
- Required High School Diploma or GED
- 5-7 years of previous related experience Required
Knowledge, Skills, and Abilities
Additional Knowledge, Skills, and Abilities
Travel Requirements
- On-Site Only
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