Job description

Capitol Bridge LLC is seeking a full-time Supervisor to join our team in the El Paso, TX location. We are looking for an experienced Supervisors to support and motivate our onsite leadership and training team to meet and exceed our client’s expectations. The Supervisor will be empathetic to the various learning styles of our staff and will facilitate learning conversations with our onsite leadership and trainers as they are essential to ensuring everyone has the tools they need to succeed in their role.

This schedule is as follows:
This is a seasonal position, and the contact center hours of operation will vary by location but generally are:  6:00 AM to 12:00 AM MST, Sunday through Saturday (7 days a week).

Pay and Benefits:
Base rate: $65,000 ($2708.33 per pay period)

Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays
PTO

Duties:
The Supervisor will supervise the work of training staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.  

May oversee the scheduling, assignments, and daily workflow of subordinate staff in the department.  

May assist with constructive and timely performance evaluations.  

Interview and recommend hiring of new hire training staff, through partnering with Human Resources.  

Develop work schedules and assign duties to direct report personnel to ensure efficiency.  

Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.  

Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems.  

Ensure compliance with the company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.  

Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.  

Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis.  

Participate in meetings and recommend changes to policies and procedures.  

Assume leadership responsibility for departmental tasks and contact center activities as required.  

Support and enforce contact center expectations.  
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.  

Assist direct reports with escalated issues or cases as needed.  

Perform other duties as assigned by leadership.

Education and Qualifications:
Associate's degree, or equivalent combination of education, technical training or work experience considered in lieu of degree.  

Minimum of two (2) years of experience in a call center environment required.

Ability to manage a high level of confidentiality.  

Proficient in Microsoft office suite.  

Excellent organizational, written, and verbal communication skills.  

Ability to perform comfortably in a fast-paced, deadline-oriented work environment.  

Ability to work as a team member, as well as independently.  

Must be able to remain in a stationary position for an extended period of time.  

Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. 

About Capitol Bridge 
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews. 

Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement
Capitol Bridge LLC. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice 
We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

Job Type: Full-time

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.