Job description
SUMMER ON-CALL SPECIALIST (SEASONAL)
SUMMER SEARCH NATIONAL, REMOTE
This hire can work out of any of the following states: California, Washington, Pennsylvania, New York, New Jersey, Massachusetts, Maine, North Carolina, or Colorado
Term: June-August, Paid Trainings end of May
Compensation: Starting at $25/hr. A cell phone stipend will also be included.
Schedule: Combination of shifts covering:
- Monday-Friday: 5am-10am, or 10am- 3pm ET & PT
- Saturday and Sunday: 6am-2pm or 2pm-10pm ET & PT
- Weekly hours will be between 20-25/hr., with the possibility of more as needs arise.
ABOUT SUMMER SEARCH
While young people from low-income communities – who are disproportionately young people of color – face systemic inequities in school, in the workforce, and in life, they possess unique strengths, resilience and tremendous potential. When provided with support and resources, these young people fulfill their potential and achieve success in school, work, and life.
Through a combination of mentoring and transformative experiences, Summer Search supports young people to successfully transition from adolescence into adulthood. We aim to unleash the potential of our young people while also building a toolkit for navigating and challenging systemic barriers to higher education and career opportunities.
WHAT YOU’LL DO
While our youth (high school participants) are traveling throughout the summertime, Summer Search manages an On-Call system to respond to any physical or emotional safety, medical, or logistical situations that may occur. During business hours (3pm-6pm ET & PT), Summer Search program staff will manage the phones and on-call duties in addition to their other job duties. Summer On-Call Specialists will respond to calls Mon- Friday 5am- 3pm and Sat-Sunday 6am- 10pm. Based on the nature of the call, Specialists may relay information back directly to Summer Search program staff, record incident notes in our tracking system, utilize our tiered support system to escalate emergency incidents, and/or respond and problem solve in the moment as needed.
Essential Duties
- Participate in Summer Search’s On-Call Training sessions (technical, case studies, practice)
- Field incoming calls from youth, families, or summer programs and respond and take action as needed. (Possible areas of support include booking last minute travel adjustments, connecting youth with programs, linking youth with medical assistance locations and insurance coverage information, addressing logistical issues such as meetup times and location coordination, supporting parents/guardians as they inquire about the well-being of their young person etc.)
- Connect with Summer Search program staff as needed for more complex incidents
- Log call notes for all incoming calls and bridge communications to Summer Search staff
- Enter data in Salesforce to track incidents
Technology
- Activate on-call cell phone and laptop to be ready for the first youth departures in June through the end of August (during your designated shifts)
- Using a laptop, access resource documents and Salesforce program database.
- Ensure access to internet and strong cell phone service at all times during shift
Recording Call Notes and Data into tracking documents
- For all incoming calls, fill out a call log/incident report and record notes in program database
Relaying information to Summer Search Program Staff:
- Following protocol, relay information to National and/or Program Site Leadership and request follow up by Summer Search Program Staff
WHO YOU ARE
Qualified candidates will bring strong problem-solving skills and a desire and capacity to support BIPOC youth and families working either cross-culturally or interculturally. In addition, strong candidates will bring:
- EXPERIENCE: 1-2 years of related administrative or customer service experience, ideally in a similar capacity with emergency response/ crisis management. Previous experience supporting youth, their parents/guardians, or experiential summer programs a plus.
- CRITICAL CONCIOUSNESS: Recognizes sociopolitical barriers and understands the systems of oppression that operate in day-to-day lives of stakeholders e.g., students/participants, staff members, community partners. Applies critical thinking and acts against the oppressive aspects of reality.
- PROJECT MANAGEMENT: Works in an organized manner to achieve goals and objectives with the ability to work independently. Balances competing priorities.
- COMMUNICATION EFFECTIVENESS: Listens effectively and clarifies information as needed. Demonstrated skill in oral and written communication with the ability to assess needs and ask respectful and relevant questions.
- SOCIAL EMOTIONAL INTELLIGENCE: Conscious awareness of one's own and other’s emotions, feelings, motives, and desires.
- TECHNICAL SKILLS: Strong command of Microsoft Office applications, especially Word and Excel, SharePoint, and familiarity with database operations.
LOCATION AND OTHER REQUIREMENTS
This is a fully remote position. This hire must reside in one of their following states by their first day of employment: California, Washington, Pennsylvania, New York, New Jersey, Massachusetts, North Carolina, Maine, or Colorado.
Summer Search requires all staff be vaccinated against COVID-19 including remote and temporary staff. Employees who are unable to be vaccinated due to a medical reason or sincerely held religious objection may be able to qualify for an exemption, consistent with state and federal law.
This position requires prolonged sitting and working in front of the computer.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
With a staff that cares deeply about social justice and equity, we believe that diverse perspectives and backgrounds create a rich work environment and enhance our ability to pursue our mission. We are committed to building an organization with raised consciousness in order to impact how we work with students, as well as how we work together as a team. We hope you will join us as we continue to build a diverse organization that fosters a work environment where people from all backgrounds are welcomed and valued.
TO APPLY
Click “Apply to this Position” below to submit a resume and cover letter. Please address cover letter to Sharonda Clay (she/her), Summer Experience Project Manager.
SUMMER SEARCH IS AN EQUAL OPPORTUNITY EMPLOYER.
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