JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN Sports, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges, and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

THE DRIVING FORCE IN CHEER, DANCE AND BAND – VARSITY SPIRIT
Memphis-based Varsity Spirit, is the driving force behind cheerleading’s dynamic transformation into the high-energy, athletic activity it is today, is the leading global source for all things spirit, including cheerleading, dance team and performing arts. A leader in uniform innovation, as well as educational camps, clinics and competitions, Varsity Spirit impacts more than a million athletes each year. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees have been dedicated to celebrating school spirit through its brands since 1974. Our continued success relies on hiring extraordinary talent, with a passion for making a difference to help us support athletes on and off the mat.

What We’re Looking For:

Our Varsity Spirt Shop department is looking for a seasonal, Customer Service Experience Agent to join the team at our Bartlett office.

The best customer service experience agents are multi-functional. They are outgoing and organized individuals that will professionally communicate with and provide excellent service to our customers as well as all areas of the company including other office and field staff.

This candidate will conduct themselves professionally with confidence and enthusiasm. They will be organized and will follow through with scheduled tasks to ensure service excellence to our customers.

This position will require creativity, organization, thinking outside the box, and working well as a team.

How you succeed:

• First, learn the ins and outs of our department.
• Learn how to navigate Shopify and AS400, which is what we use to perform daily duties.
• Effectively communicate with our staff, customers and other personnel as needed.
• Be detail oriented in all that you do and able to meet daily deadlines.
• Be able to handle confidential information, payment processing and keep accurate financial information.
• Demonstrate exceptional customer service through customer inquiries in a timely manner.
• Maintain files, spreadsheets, emails, and reports.
• Be ready to step in and assist others when needed, teamwork!

Job Responsibilities:

• Provide excellent customer service to all inbound as well as outbound callers.
• Assist with receiving and placing orders.
• Handle all closeout paperwork, including forms, and personal financial information.
• Responsible for keeping files up to date, and available for quick access.
• Posting monies to the correct session/event, as well as filling batch sheets out completely.
• Work with the warehouse to assist with shipping and return needs
• Assist staff in summer with camp merchandise and supply needs.
• Assist in other areas as needed.
• Reconcile camp closeouts, issue refunds, and provide updates to customers.
• Provide tracking information to staff, re: merchandise, supplies, etc.

Knowledge, Skills, Abilities:

• You have knowledge of cheerleading and/or dance.
• You can hold a conversation at a party, explain how a smartphone works to grandparents and know the difference between “your” and “you’re” – that is, excellent verbal and written communication skills.
• You have above-average willpower and determination; self-discipline is required.
• You can stay positive after a long day of emails, data entry and phone calls and get that a team culture is built on the attitude of every member- enthusiasm and positive energy are an absolute must.
• You have experience with Financial Accuracy and Customer Service or are smart and motivated enough to become proficient rapidly.
• Willing to work overtime or weekends when necessary

This position and the support this person will provide the customer service office, will help ensure that we are providing the highest level customer service experience to all of our customers, while helping to ensure that all orders, sales, and closeouts are accurately completed in a timely manner. This would help to curb some substandard customer experiences and reduce declined transactions for purchases. Additionally, when the skills needed for customer service and financial operations are acquired the person in this position will also be able to help with other functions of the office.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.