Student Services Analyst (Academic Advisor)

Full Time
Chandler, AZ 85225
Posted
Job description

Hiring Salary Range


$49,319 - $64,114 /annually DOE

Grade


114

Work Schedule


Monday - Friday, 8am - 5pm OR Monday - Thursday, 9am - 6pm & Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am - 6pm

Some evenings and weekends may be required

Work Calendar


12 Months

Maricopa Summary


Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona’s Best Employers

Benefits


The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

  • 16 paid observed holidays
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time (if applicable)
  • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
  • $4,000 Annual professional development growth funding (if applicable)
  • Tuition reimbursement for employees and dependents (if applicable)
  • Flexible work schedules
  • Maricopa Employee Health & Wellness Program:
    • Sight-On-Site Eye Care Services
    • Diabetes Empowerment Education Program
    • Mobile On-site Mammography Screenings
    • Employee Assistance Program (EAP)
    • Wondronline program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
    • Pre-Retirement Events
  • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
  • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary


Chandler Gilbert Community College Student Affairs division serves students through strategic leadership, advocacy, and proactive and inclusive collaboration. The Advising and Careers is a critical department within Student Affairs and promotes student success, retention, and completion utilizing the college’s guided academic pathways model. Reporting to the Director of Advising/Careers, the Advising Analyst position is pivotal to the success of our college students. The Advising Analysts leads, coordinates, and implements academic advising services for one or more Fields of Interest (FOI) using Guided Pathways framework to track and support student success and completion. Responsible for case management of assigned student cohorts and primary point of contact. The CGCC Advising and Careers department is an amazing team that is collaborative and student focused.

Essential Functions


45% - Provides professional-level end-to-end Academic Advising to a caseload of students, to support student learning, persistence, and degree completion. Provides 1:1 as well as group academic advising, on-boarding, retention, and academic advising and success support functions to students to ensure ongoing successful progress to completion of degree program. Provides guidance to students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, academic progress and satisfactory progress toward certificate/degree using PeopleSoft and other technology. Identifies academic options including extracurricular activities, study abroad program(s), research, and internships. Provides advice and consultation to student in selection of options best suited to student's goals, interests and skills. As the primary liaison, connects students with academic and personal resources including tutoring, counseling, and career services. Provides ongoing, proactive follow up to ensure student learning and progress outcomes are met. Monitors student academic progress through a variety of reporting tools.

25% - Facilitates change management activities related to Guided Pathways and the case management approach to program advisement. Provides programmatic support of this model by being an institutional resource to improve and advance the advisement role for student success. Works collaboratively and collegially with academic units and student services throughout the colleges and across the district to facilitate comprehensive academic support. Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic advising and success. Coordinates with College and District partners to promote programs on campus and within the community. Develops and delivers training and professional development to faculty and staff on topics related to advising; Interprets and explains College and Maricopa Community College District policies and procedures related to admissions, curriculum, advising, student success, and degree completion. Works with faculty and counselors to develop and deliver student success courses. Supervises and provides work direction to undergraduate student workers as needed. Evaluates performance and provides feedback on occasion. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Escalates matters requiring senior leadership intervention at a Director or Dean level.

15% - Researches program opportunities, industry standards, trends, best practices and emerging technologies. Coordinates projects related to student learning, success, and retention. Implements program outreach and/or recruitment and retention. Prepares and presents at new student orientations and information sessions for current and prospective students. Outreach work to student organizations. Designs, develops, maintains and delivers program resource information, presentations, reports, correspondence, and promotional material.

15% - Develops and assesses student learning outcomes. Conducts assessments. Analyzes and maintains program data to gauge student learning and success as well as program effectiveness. Coordinates, implements and evaluates processes and procedures. Makes recommendations for program improvements.

Minimum Qualifications


Bachelor’s Degree from a regionally accredited institution and two (2) full-time equivalent years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

Associate’s Degree from a regionally accredited institution and four (4) full-time equivalent years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

High School Diploma or GED and six (6) full-time equivalent years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

Desired Qualifications

  • Master's Degree from a regionally accredited institution
  • One (1) or more years of experience providing academic or career advisement in a college or university setting
  • Experience applying academic or career advising approaches, theories, and competencies
  • Effective written communications skills (as evidenced by application materials) & experience developing and delivering presentations, trainings, or workshops
  • Experience managing unique cohorts of students and identifying student success strategies to support persistence, retention, and completion
  • Experience using technology to track, compile, and update student data

Special Working Conditions

  • Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd
  • May be required to work at multiple sites or locations
  • May be required to work evenings and weekends
  • May require prolonged periods of viewing a computer screen

How to Apply


Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date


Apply on or before March 30, 2023 to be considered.

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

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