Job description

Student Advocate II (REPOST)

Description

The Student Advocate II serve as the first point of contact and gateway to Financial Aid, Student Accounts, Registrar, Housing & Residential Life, Orientation, Graduation, Career Services, Disability Services, Counseling and The Office of Conflict Resolution and Accountability, Campus Activities, Student Organizations, Fitness Center, Intramurals and Campus Recreation. This position is responsible for student “triage”: determining students’ needs and connecting them to the right department, person and services needed to navigate the college successfully.

Essential Job Responsibilities

1. Provide exemplary levels of customer service to all students.

2. Proactive in addressing student issues and concerns.

3. Serve as” triage agent” in determining what services students are and how to address concerns.

4. Accurately assesses each student’s situation to determine its urgency and proceeds appropriately.

5. Receives documents required by Financial Aid, Registrar and Student Account, Housing, Disability Services and verifies the completeness of documents.

6. Respond to general questions, scan departmental documents.

7. Aid students using computer kiosks to complete forms, Life U website, Eaglenet and third-party websites related to Life University requests.

8. Remain current with all academic policies and procedures.

9. Cross functional support across the Student Affairs Division.

Knowledge, Skills, Abilities, and Personal Characteristics

1. Ability to manage multiple and ever-changing priorities under established time constraints and in a professional manner.

2. Motivated, organized, detailed oriented, strong communicator with excellent interpersonal skills and willingness to assist as needed in functions that support the mission and initiative of the University.

3. Demonstrated commitment to student success and quality customer service delivery working within a diverse environment and interacting with students, faculty, staff, and visitors from different backgrounds daily.

4. Team building and supervisory skills; organizational and staff development skills.

5. High degree of initiative and independent judgment and ability to perform duties independently with minimal supervision.

6. Excellent oral and written communication skills and a high comfort level with public speaking before large groups is required, and an ability to effectively engage audiences through dynamic oral presentations is essential.

Additional Duties And Responsibilities

1. Exhibits student centeredness in performance of all job duties.

2. Exhibits knowledge of and sensitivity to the inter-relatedness of all student services departments.

3. Treat others with respect, with the understanding of cultural differences, perspectives, awareness.

4. Preforms all work duties in an inclusive manner and perspective.

5. Assumes additional responsibilities, performs special projects as needed or directed.

6. Supports and assists the Office of Disability Services as a testing proctor.

Education and Experience Requirements

1. Associate degree and five (5) year previous experience, OR Bachelor’s degree AND three (3) years previous experience.

2. Demonstrated experience with Microsoft Office, specifically Word, Excel and Outlook.

3. Demonstrated track record of delivering superior customer service.

Preferred Qualifications

1. Previous experience and familiarity with Ellucian’s Colleague.

2. Working knowledge of FERPA/HIPAA/ADA and basic Title IV and Georgia State financial aid programs.

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