JOB SUMMARY AND OBJECTIVE:

We are looking for an excellent customer service minded professional to fill an open position on our Draper, Utah campus for a Student Accounts Representative. The Student Accounts Representative provides daily operational support in the management of student account functions including billing and receivables, stipends and refunds, collections and liabilities, cashiering and deposit operations, and third-party accounts. This important full time team member needs to be focused on providing excellent customer service to all of our students.

WHAT’S IN IT FOR YOU:

• A generous self-directed PTO policy
• Paid holidays
• 401k with employer match
• Medical, dental, and vision insurance
• Fully paid short term disability
• Long term disability
• Dedicated professional development
• World-class continuing education assistance

WHAT YOU DO EVERYDAY:

• Assist and respond to students in a polite and timely manner?
• Assist with daily deposit operations?
• Secure payments from students and third-party agencies?
• Monitor student credit balances to comply with DOE regulations?
• Prepare student refunds and stipends?
• Complete tuition reimbursement forms for students and third parties?
• Post, adjust and audit student tuition, fee and book charges??
• Compute exit and refund calculations?
• Review and manage vendor payables?
• Discuss payment plans with current and former students?
• Communicate account needs and payments with business vendors?
• Identify and recommend adjustments to billed charges, monthly payment streams, and other student account related activity?
• Create and manage reports to review current and past due student accounts that identify at-risk accounts receivables and collection opportunities?
• Determination which student accounts may results in decisive action leading to the collection and/or resolution of past due receivables?
• Read and interpret general business periodicals, professional journals, technical procedures, and governmental regulations?
• Attends and actively participates in school functions, including but not limited to receptions, marketing events, graduations, in-service training, advisory committees, etc.
• Other duties as assigned by the Bursar or Controller?

What you’ve accomplished:

Required Education

High School Diploma or Equivalent

Required Experience

2-3 Years in Customer Service

Preferred Education

Associates degree in Business, Finance or Accounting

Preferred Experience

Working in Student Accounts, Financial Aid or Bursar Office. Knowledge of Campus Nexus a plus.

EQUAL EMPLOYMENT OPPORUTNITY POLICY:

Joyce University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.