Job description
Planned Parenthood of Greater Texas offers comprehensive reproductive healthcare services. We are here to educate and care for healthy communities. We believe the needs of our community are greater than they’ve ever been. And that drives us to work harder, aim higher, and expect more from one another. Here, you'll be empowered to make an immediate impact for our organization and clients.
We offer a competitive compensation and benefits package:
Excellent Medical and Dental Benefit Plans
Retirement plan and employer match
Generous Paid Time Off.
Plus Additional Benefits.
Position Title: Staff Training Coordinator
Location: Austin, TX (South)
Reports To: Health Services Learning and Operational Effectiveness Leader
Grade: N-6
Employment Status: Full-time, Non-Exempt
Summary:
- The Staff Training Coordinator will assist the Health Services Learning and Operational Effectiveness Leader in the planning, and implementation of internal onboarding training programs, policies, and procedures. This position collaborates with Health Services Learning and Operation Effectiveness Leader to support the Health Center Managers, and Health Center Assistants to provide classroom, on-site training and guidance to empower staff to be effective members of the Health Services team. Abides by the organization’s mission in performing job duties.Demonstrates an understanding of and commitment to quality healthcare and excellent customer service.
Essential Job Functions & Expectations
- Performsand trains staff to perform a variety of responsibilities in direct patient care including but not limited to: greets patients promptly and in a welcoming manner, provides high quality care, interviews patients and obtains complete medical history information, provides education to patients regarding the purpose of their visit, performs patient check-in and check-out, accurately updates patient charts and records, confirms that all medication, equipment and supplies are stocked in health center including sterile instruments, assists with patient discharge instructions, etc.
- Adheres to and trains others to adhere to the medical standards and guidelines as applicable.
- Practices a customer-oriented approach to healthcare delivery as demonstrated by interactions showing respect, knowledge, responsibility, compassion and access to care.
- Trains staff to provide information about medical services and referrals, answers questions about birth control, health and pregnancy in a non-biased, non-judgmental and non-directive manner.
- Trains staff to provide comprehensive education, options counseling and support in a caring, non-judgmental, factual manner, allowing client to make informed decisions regarding birth control, health and pregnancy.
- Trains staff to provide accurate information regarding methods of contraception, sexually transmitted infections, urinary tract infections, breast lumps, and methods of birth control, teen sexuality and general healthcare.
- Conducts training for practice management/electronic medical records (PM/EMR) including initial training and any on-going training as needed for health center team members.
- Understands and complies with regulations from all governing entities and health center protocols including but not limited to Patient Rights, Child Abuse identification and reporting, infection control, laboratory protocols, emergency evacuation, risk management, and Occupational Safety and Health Administration (OSHA), safety standards.
- Exemplifies and is able to coach others in Planned Parenthood customer services standards.
- Handles lab specimens per organization protocols and performs laboratory testing as required by Clinical Laboratory Improvement Amendments (CLIA) when ordered by the clinician.
- Executes a training program that enables non-licensed health center staff to effectively learn operational processes, service standards, provide appropriate support to clinicians/providers, and understand PPGT systems including the organization’s Electronic Practice Management and Electronic Health Records systems (EPM/EHR).
- Evaluates current processes and identifies operational improvements to increase efficiency; assists in developing a systems-based approach for non-licensed staff.
- Delivers health services training curriculums, course content, and materials.
- Works with Health Center Managers to monitor progress of new hires throughout the on-boarding period to ensure needs are met and training documentation is maintained.
- Works to identify employee competency and skill gaps for health center staff, provides feedback regarding possible areas of improvement, and develops tailored training to meet the assessed needs as appropriate.
- Provides on-site training and mentoring for Health Center Assistants.
- Evaluates performance and effectiveness of health services training programs, provides recommendations for improvement.
- Assists in the creation and updates of a training manual for health center assistants.
- Assists in the creation and facilitation of initial and ongoing training initiatives to inform and advise staff of practices and procedures.
- Maintains current knowledge of training techniques, adult learning styles as well as reproductive healthcare, contraceptive methods, Sexually Transmitted Infection (STI) testing, and other services offered by the organization.
- Makes recommendations to implement improved processes.
- Contributes to training policies and schedules utilizing knowledge of identified training needs, business systems, or changes in products, procedures or services.
- Documents training completion and ensures records are maintained per organization requirements.
- Has unrestricted access to patient protected health information (PHI) on paper and electronic forms health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient’s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Must adhere to minimum necessary rule.
- Embraces the organization’s ‘In This Together customer service standards and uses them with internal and external customers, every person, every time.
- Ensures achievement of agency goals, vision and mission.
- Other related duties as assigned.
- Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Minimum Education/Experience:
- H/S Diploma or equivalent and 4 years related experience. Bachelor’s degree or Associate’s degree may be substituted for up to 2 years of related experience. Related experience: direct patient care experience in a health care facility (e.g. medical assistant, patient care technician, CNA, phlebotomist) or relevant employee training experience. Planned Parenthood experience preferred. Electronic Practice Management system or Electronic Health Records system experience preferred (EPM/EHR).
Required Licenses or Certifications:
- Medical Assistant Certification or Phlebotomist training preferred. Must be able to obtain and maintain BLS CPR certification.
Agency Standards:
- Must have excellent computer skills with knowledge of Microsoft Word, Excel, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.
Required Knowledge, Skills and Abilities:
- Must be able to work flexible hours including evenings and weekends.
- Must be able to travel as required.
- Ability to earn the confidence of a wide range of internal and external constituents.
- Effective leadership capabilities; able to mentor and coach team in area of responsibility and the achievement of organization goals.
- Must be able be familiar with adult learning, process improvement techniques, and Planned Parenthood standards.
- Ability to think strategically and achieve organization’s goals relating to position.
- Ability to operationalize strategic goals into action plans; possess effective analytical skills.
- Ability to provide oversight of compliance and regulatory requirements pertaining to position.
- Strong organizational skills and ability to multi-task.
- Ability to manage details and complexity, to handle a variety of tasks simultaneously and to work under pressure.
- Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
- Ability to effectively use organization’s computer systems.
- Skilled in verbal and written communications.
- Requires an understanding of and commitment to quality healthcare and excellent customer service.
- Be discrete and safe guard confidential information.
- Possess integrity and compliance – can be relied upon to act ethically.
- Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.
- Industry Awareness: Remains aware PPFA accreditation standards and of the reproductive health environment’s regulatory compliance requirements. Understands how accreditation standards, regulatory agencies, funding, the external marketplace and competitive environment drives change within the agency.
- Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or clinics) within the agency.
- Organizational Commitment: Demonstrates an ability and willingness to align one’s own behavior with the needs, priorities and goals of the agency.
- Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress.
- Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
- Interpersonal Sensitivity: Acts in a way that indicates understanding and accurate interpretation of others’ concerns, feelings, strengths and limitations. Uses interpersonal understanding to shape one’s own response.
- Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
- Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive. Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation.
- Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.
- Exemplify the organization’s values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.
Other:
- Diversity creates a healthier environment: equal opportunity employer. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self-image, appearance, behavior, or expression); sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality); mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law. We are a drug-free and tobacco-free workplace.
Essential Physical Requirements/Working Conditions:
- Must be able to bend, stoop, kneel, crouch, reach, and grasp. Must be able to stand, particularly for sustained periods of time.Must be able to move about on foot to accomplish tasks, such as moving from one work site to another. Must be able to push/pull. Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to perceive attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Must be able to talk such as convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally. Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Subject to hazards including a variety of physical conditions such as proximity to moving mechanical parts, moving vehicles, electrical current, or exposure to infectious diseases. Must be able to lift and/or exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects. Office and Health Center environment.
Applicants have rights under the Federal Employment Laws. To view these notices, please click on the following links: Family and Medical Leave Act (FMLA) poster; Equal Employment Opportunity (EEO) poster; and Employee Polygraph Protection Act (EPPA) poster.
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