Job description

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We are seeking a Sr. Planner, Dealer Performance to join our team at the Nissan North Americas Headquarters in Franklin, TN.

Job Summary

The Sr. Planner, Dealer Performance will manage the NCAR/ICARxService Certified tablet program to provide dealers and customers with a fully digital service process. Works in conjunction with Sr. Manager, Aftersales Marketing Technology to drive enrollment and engagement into the NCAR/ICARx Service Lane Technology using data analytics, customer and dealer feedback.

Job Functions

The following job function statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The job function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

1. Responsible for the management of the NCAR/ICAR-X Service program, designated certified vendors, the programs that make up the service lane technology, program enrollment and the performance and data analytics.
2. This includes program management, working with the field / dealer leadership, communicating overall program acceleration recommendations in both the operations and technical development work streams.
3. Responsible for driving dealer enrollment in the NCAR/ICARx Service platform by developing training materials such as one pagers or training decks outlining program details, new functionality and programs to be shared with the field team members through virtual meetings and presentations and posted to Dealer360 and NNAnet.
4. Responsible for driving improved performance of dealers enrolled in the NCAR/ICARx Services platform by reviewing the service tablet data and reporting to identify low performing dealers or dealers with opportunity for improvement and then developing improvement actions and recommendations to share with the field and dealer through virtual meetings and presentations.
5. Coordinates with Certified vendors and Nissan Digital to complete gap analysis, certifications, regular audits of services and data integrations between the certified vendors and Aftersales data analytics systems.
6. Project management of new program initiatives to improve customer and dealer service lane experience.
7. Provides subject matter expertise and contextual input regarding NCAR/ICARx Services best practices.
8. Actively manage and track open action items from key meetings, including the Performance
9. Collaborate with cross-functional teams to ensure alignment and awareness including Global Aftersales Connected (GAC), Nissan Digital, Service Marketing, Customer Journey OneApp, Connected Car Services, VCS Project Design, HFE/Marketability, TCS, etc. to develop an integrated plan.
10. Continue to track progress and provide support until improvement is achieved.
11. Respond to community post regarding questions and updates to the NCAR/ICARx Services program.
12. Monitor and provide feedback to certified vendors regarding optimizations and improvements that should be made to the vendor platforms and reporting.
13. Evaluate competitive market research in regards to Service Lane technology and best practices and provide benchmarking studies to drive decisions with the NCAR/ICARx Services program.
14. Manage and monitor articles posted to Dealer360 and NNAnet and keep files organized and up to date. Includes one pagers, promotional tracking reports, performance reporting, etc.
15. As necessary, perform other related duties of which the above are representative.

Minimum Qualifications

The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.

Job Knowledge and Skill:
Strong self-management, project management, and organizational skills.

Excellent interpersonal communication skills.

Demonstrated ability to coordinate large groups.

Clear, concise and persuasive in written and oral communications.

Ability to think strategically and to operate independently, execute projects, and streamline work efforts.

Ability to apply a sense of objectivity, especially in understanding and assessing multiple functions.

Possesses the desire to work in a fast-paced team atmosphere.

Ability to absorb and objectively understand new materials. Results driven even in the face of resistance or setbacks.

A broad understanding of the automotive industry.

Experience:
Six years of related automotive experience at a professional level. Cross-functional experience strongly preferred.

Education:
Bachelor’s degree in a related business discipline. MBA preferred.

Computer Skills:
Microsoft office products; advanced Excel and PowerPoint.

Travel:
Up to 25% day and overnight travel

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

Nissan is committed to a drug-free workplace. All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.
**Visa sponsorship for this position is not available at this time.**

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Franklin Tennessee United States of America

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