Flexible/Hybrid Work Schedule!

JOB SUMMARY: Responsible for the execution of projects and break/fix support across Routing & Switching, Data Center, Wireless, Security and Collaboration disciplines. Role will provide broad technical expertise, rack and stack functions and other onsite technical assistance as needed across all disciplines mentioned. In addition to executing on projects and break/fix support, this role will provide technical mentoring and guidance to Network Engineers throughout the organization.

The role requires a comfort level of communicating professionally across different internal and external organization levels.

This role has primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as interacting directly with ISG customers. This role also has working relationships with vendors that ISG partners with, to ensure that the team stays current with new vendor technologies and capabilities. This position has no direct supervisory responsibilities.

TECHNICAL REQUIREMENTS: Implements and maintains networking environments, including but not limited to:

• Competent in the following technologies and protocols:
  • Routing & Switching

• RIP, EIGRP and OSPF
• PVST+, Rapid-PVST, MST and VTP
• VRRP, HSRP and GLBP
• Policy Based Routing
• LACP/PAGP Port-Channels

• Virtual Port-Channels
• Wireless
  • 802.11 a/b/g/n/ac
  • WEP/WPA/WPA2 Enterprise/802.1x
  • 2.4ghz and 5ghz
  • Broadcast/Sector/Patch Antennas
  • Controller-base and non-controller based wireless
  • Wireless Assessment Tools
• Security
  • Network Address Translation (NAT)
  • Access Control List (ACL)
  • IKE/IKEv2
  • IPSEC
  • Site to Site VPN
  • SSL Client VPN
  • Web Security/URL Filtering
  • Intrusion Prevention System (IPS)
• Competent in some of the following products and solutions:
  • Routing & Switching
    • Cisco Routers
    • Cisco Switches
    • Meraki Switches
    • Aruba Switches
    • Network Analysis Tools (Solarwinds, PRTG, etc.)
  • Wireless
    • Cisco Wireless LAN Controllers
    • Cisco Autonomous APs
    • Meraki Wireless
    • Aruba Mobility Controllers
    • Aruba Instant APs
    • Aruba Central
    • Aruba Activate
  • Security
    • Cisco Adaptive Security Appliance (ASA)
    • Cisco NGFW FTD code
    • FMC Management
    • FortiGate Firewall
• Competent in creating and evaluating complex network diagrams

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Successfully execute implementation projects for all sizes of ISG customers
• Work both independently and as a member of a team for project execution
• Collaborate with Senior Network Engineers and Lead Network Engineers to provide solutions to challenging problems
• Provide technical expertise across a broad range of solutions and products
• Participate in team training programs in order to maintain standards of the team
• Provide pre-sales technical support as needed
• Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation
• Develop and maintain positive relationships with vendors, and keep current on technology products
• Participate in rotation of after hours on call support
• Ability to communicate and present objectives verbally and in writing to a variety of audiences
• Ability to work independently in a self-directed manner and collaboratively as a team leader or member
• Ability to create and implement detailed action plans
• Ability to manage and prioritize complex, changing workloads in a technical environment
• Ability to travel approximately 10%
• Complete ConnectWise data entry in an accurate and timely fashion
• Travel to client sites and/or data center sites may be required; must possess valid driver’s license, and driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage
• Perform other duties as assigned
• Requires consistent and reliable attendance

SKILLS: To perform the job successfully, an individual should demonstrate the following non-technical skills:

• Oral Communications – Speaks clearly and persuasively in positive and negative situations; respond well to questions; demonstrates group presentation skills and participates in meetings
• Written Communications – Writes clearly and informatively, edits work for spelling and grammar; presents numerical and statistical data effectively and is able to read and interpret written information
• Customer Service – Responds promptly and courteously to customers’ requests for service and assistance; manages difficult or emotional customer situations
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds company values
• Organizational Support – Follows company policies and procedures
• Judgment – Include appropriate people in decision-making process
• Interpersonal Skills – Maintains confidentiality; keeps emotions under control; listens well
• Strategic Thinking – Develops strategies to achieve organizational goals; analyzes market and competition; identifies external threats and opportunities and adapts strategy to changing conditions
• Planning and organization – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions
• Adaptability – Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events
• Detail & Task Oriented – Ability to manage and follow through on multiple tasks, items and communications in a timely manner

EDUCATIONAL/WORK EXPERIENCE REQUIREMENTS:

• Technical Bachelor’s Degree, or equivalent experience
• 7+ years’ work experience with network environments
• ITIL Certification a plus
• Relevant certifications a plus:
  • Cisco
  • Aruba
  • FortiNet

PHYSICAL REQUIREMENTS:

• Frequent/sometimes extended periods of standing and working on feet
• Frequent/sometimes extended periods of walking, bending and stooping
• Occasional lifting of servers, laser printers, uninterruptable power supplies, computers and similar technology devices (up to 70 lbs.)
• Must be able to operate personal computer
• Work environment includes: office

You will follow the ISG Technology Core Values:

• Humor & Fun
  • We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails.
  • We collaborate and value sharing our unique perspectives.
  • We’re inclusive and create activities that align with people’s interests and passions.
• Resilience
  • We pride ourselves in meeting high-pressure challenges
  • We never quit and demonstrate the ability to see daunting assignments through … successfully.
• Lead by Example
  • We demonstrate courage in having crucial (and sometimes “tough”) conversations.
  • We are reliable and highly accountable in our use of systems and tools.
• Continuous Improvement
  • We’re creative thinkers who can adapt to evolving situations.
  • We’re humbly confident, know our stuff, are willing to coach and be coached.
  • We’re willing to make “healthy” self-sacrifices for the greater good.
• “Team First” Initiative
  • We are pro-active and stay on top of training and certifications.
  • We willingly take on more responsibility if we see a need and can assist.
  • We view individual accountabilities as representing the whole team.