Job description

ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. For more information, visit clearcaptions.com.

This is a Remote/Work from Home position reporting to the Sr.QA Manager.

Position Summary:
The Sr. Manual QA Tester position will test and troubleshoot applications developed in Salesforce technology. The holder of this position will effectively collaborate with Development Team and Business Analyst and will release high quality products that contributes to the organization’s success.

What you will do:

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive and well-structured test plans and test cases based on product specifications.
• Estimate, prioritize, plan and coordinate testing activities.
• Execute automation scripts using open-source tools.
• Identify, record, document thoroughly and track bugs.
• Perform thorough regression testing when bugs are resolved.
• Develop and apply testing processes for new and existing products to meet client needs.
• Liaise with internal teams (e.g., developers and product managers) to identify system requirements.
• Monitor debugging process results.
• Investigate the root causes of non-conforming software.
• Track quality assurance metrics, like defect densities and open defect counts.
• Stay up to date with new testing tools and test strategies.

The kind of people we look for:

• Versatile people who thrive on variety and challenge.
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.

Qualifications:

• College degree required; a Computer Science or equivalent technical degree is preferred.
• 4+ years of experience in software development as a QA Test Engineer.
• Experience with both manual and automated testing techniques.
• Experience testing applications developed in Salesforce technology.
• Strong experience / demonstrated success releasing high quality products.
• line knowledge of Linux, Mac, and Windows-Working command.
• Must be detail oriented and methodical.
• Unleash your creativity while gaining a sense of accomplishment -Must be creative yet results oriented .
• Solving abilities.-Strong analytical, conceptual, and problem
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Ability to work in an Agile development environment.
• Experience working in a team-oriented, collaborative environment.
• Experience in the following is preferred:
• Testing of embedded products
• Software testing of Mobile Applications
• Verifying use cases and creating defects
• Setup and simulate customers environments
• Creatively test produce to find defects
• Basic knowledge of databases included MSSQL, MySQL and Couchbase
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 5%) may include overnight and out-of-state travel.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).

Physical Demands:
Employees may experience the following physical demands for extended periods of time: · Sitting, standing, and walking (95-100%)

• Keyboarding (70-90%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment: 100% Remote:
Work environment is primarily indoors at home, vendor site, or other business meeting venue, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Travel (up to 5%) may include overnight and out-of-state travel.

Compensation:
$37.50 to $40.87 with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program

Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

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