Job description

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.
Job Summary Responsible for managing the pricing, packaging and documenting of new product ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products. Manages ongoing product management of new and existing products. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.
Job Description
The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

Reliability Experience and Global Product Operations, led by James Manchester, SVP and Chief Reliability Officer, is responsible for developing and leading the programs that allow us to deliver on our dedication to providing the best, most reliable network, product, and service experiences, as well as a consistent standard of excellence, across our customer base, inclusive of those from Sky and our syndication partners. This group also partners closely with Xfinity Growth, Innovation, and Experience (XGIE), our residential consumer business unit, and the field to develop solutions that allow us to grow market share in unique channels, including multi-dwelling units, retail and higher education campus environments.

About the Team/Role
We are seeking an enthusiastic team member for the position of Sr. Product Manager, Customer Interactions. Within the TPX Organization, Comcast’s Emerging Experiences and Channel Operations team is focused on building proactive product experiences. Partnering with cross-functional teams, you will develop a hypothesis driven framework that is highly iterative which allows quick experimentation through market trials to make data driven decisions.

You will be owning a strategic product roadmap that is focused on delivering proactive experiences and notifications to customers while leveraging current and new platform capabilities leveraging data and telemetry. These proactive experiences are delivered through “moments that matter” to establish trust, reduce effort and provide positive experiences with Xfinity, and we are constantly pushing the boundaries through new technologies and approaches with our Xfinity Assistant Notifications Platform. These core capabilities span message orchestration, publishing, governance, and analytics, in order to reach our customers via SMS, Push, email, and in-product notifications.

You will be playing a central role into defining new customer interactions strategies for multiple channels within the Xfinity Ecosystem.

You will lead 4 core experience streams across the entire product life cycle:

Event/Data driven notifications: trial, test and scale reliability-specific proactive notifications that are event based or data driven through AI/ML models to help provide transparency in our products and services

Intelligent Telemetry - Multiple telemetry-based use cases to focused on significantly reducing customer effort to solve reliability issues

Customer Lifecycle - discovery of longer journey management, messaging management and regulation, and associated operational journeys

Broadcast Messages - discovery on using our journey platform to initiate broadcast (large ad-hoc messaging) messages, and dynamic platform scaling as a feature

Responsibilities

Storytelling – crafting a narrative that gets internal stakeholders about your product vision with a strong attention to detail, with outstanding written and verbal communication skills

Collaborate tightly with engineers and designers throughout the product development cycle, from concept ideation to deployment and beyond

Lead/facilitate cross-functional working sessions to discover and prioritize the right product experiences

Author detailed user-centric requirements that position our development team for success

Lead agile ceremonies like grooming and sprint planning to drive forward product development

Drive roadmap discussions making quantified and justifiable trade-off decisions in scope, date, and quality

Support our data instrumentation and analytics strategy, including collection and analysis of KPIs across products

Preferred Experience

7+ years’ experience of hands-on product management, collaborating tightly with engineers and designers throughout the product development cycle, from concept ideation to deployment and scale

Create plans that have clear, measurable success criteria

Identify, gather, and drive consensus among all required groups across the company when trying to accomplish larger goals. You resolve blockers in other teams to move forward.

Successful in times of ambiguity and can create clarity from chaos

Fosters an action oriented, values-based and purpose driven work culture

Disseminate knowledge as widely as possible across your team and look for opportunities to take that knowledge to other groups

Collaborate with senior leadership to plan in providing a roadmap indicating what objectives your team will be working on in the future.

Manage your work with data, product, and project management tools to identify new opportunities , write and track requirements, partner with designers, engineers, architects, and other stakeholders throughout the product development process

Bachelor's degree or Equivalent, advanced degree a plus

About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated!

Here's a look at just some of the perks and benefits we make available to our

US-based employees:
Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Learn more at https://jobs.comcast.com/life-at-comcast/benefits

Pay range information for the primary location is below.

This job can also be performed in Englewood, Colorado with a pay range of $129,497.51 - $194,246.27

Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years

Salary:
Pay Range: $135,952.19 - $203,928.28
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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