Job description
Job Summary
Acts as a partner with the business to facilitate and implement technology solutions. Responsible for writing system or data requirements that will ensure the technology solution will meet the needs of the business. Leverages appropriate technical resources. Requires a high-level understanding of systems, industry, and end-user requirements. Applies specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Makes judgments and recommendations based on analysis and knowledge.
Essential Duties and Responsibilities
- Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.
- Validates test cases to ensure that scripts will evaluate the business function being performed.
- Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.
- Provides support for application development teams including documenting business processes.
- Translates technical concepts to a business audience and business information to a technical audience.
- Participates in developing estimates and implementation plans for technical solutions.
- Partners with team members to develop project schedules, reports and documentation. May be required to act as project lead on small to medium projects and/or provide direction to others on the team.
- Works with User Experience / Design resources to help visualize requirements into prototypes.
- Understands and applies principles in risk management, issue tracking and change management.
- Performs other duties and responsibilities as assigned.
Qualifications
Knowledge of
- Risk management
- Issue tracking
- Change management
- Requirements gathering.
Skill in
- Microsoft or Oracle SQL (simple to medium complexity across multiple tables)
- Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
- Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
- Develop and use collaborative relationships to facilitate the accomplishment of work goals.
- Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
- Occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
- Work in a team environment or project room to facilitate collaboration.
- Ability to write SQL queries
Education/Previous Experience
- Minimum of a Bachelor’s degree in Computer Science, MIS, Business or related degree and five (5) years of relevant experience or a combination of education, training and experience.
- Financial Services experience highly preferred.
- Experience with Client and Account opening/onboarding applications/workflows and data is highly preferred.
- Must be proficient in Microsoft Office Tools to include but not limited to Word, Excel, Outlook, Power Point and Visio. Team Foundation Server (TFS) experience is desired.
- Experience with creating requirements following Agile methodology would be beneficial, but not a must.
Raymond James Guiding Behaviors
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
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