Job description
Maximus is in search of a Learning & Development Specialist, in the Leadership & Professional Development team. This position aligns to the Global Learning & Organizational Development (L&OD) function for Maximus that is a part of the Corporate Human Resources organization. The L&OD team oversees key talent management and development processes, programs, and services that are designed to develop and enhance the skills of our employees. The individual in this role will work closely with multiple stakeholders including management, internal partners, and external vendors to ensure the successful ongoing delivery and operations of a variety of learning projects and programs related to Leadership & Professional Development.
Job Summary:Essential Duties and Responsibilities:
- Support the implementation of communication and change management strategies to drive participation and impact for courses and programs
- Support discovery activities to determine the desired performance outcomes and existing performance gaps based on business needs
- Provide effective project intake with development of project plans including key milestones and deliverables. Report and update leadership as appropriate or required
- May occasionally facilitate and deliver classes as appropriate and necessary to key populations including our Supervisors, Managers, and Leaders
- Responsible, in collaboration with the operations team, for the maintenance, assignment tracking, measurement strategies, reporting, and additional activities required for all courses in the LMS.
- Collaborate with the Operations and Leadership & Development team to develop metrics and evaluations to track program effectiveness, impact and embed continuous improvement.
- Deliver timely and relevant reports to stakeholders that communicate program effectiveness in an efficient and clear manner.
- Collaborate with the Operations Team to package, deliver and manage programs through the Learning Management System, as needed
- Support additional HR programs and projects related to Employee Engagement and Diversity, Equity, and Inclusion as required by HR Leadership
- Create and develop Corporate Learning & Development curriculum and materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory.
- Create and develop Corporate Learning & Development scenarios and updates comprehensive environment data resources to ensure that the Corporate Learning & Development systems mimic the production environment tools used by employees daily.
- Collaborate extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards
- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace and integrate results into new and existing course curriculum.
- Review, evaluate, and modify existing and proposed curriculum and recommend changes to policies and procedures, as applicable.
- Develop and create Corp Learning & Development resources and maintain/update systems Corp Learning & Development environment and library of Corp Learning & Development resources to align with operational excellence.
- Responsible for adhering to established safety standards.
- Ability to develop solutions to a variety of problems of moderate scope & complexity.
- Experience using and applying general knowledge of concepts, principles, industry practices, and standards.
- Ability to contribute to the completion of organizational projects & goals.
- Ability to communicate on complex or sensitive issues and/or draft responses for supervisor or manager.
- Perform other duties as assigned by management.
Minimum Requirements:
- Bachelor's degree in related field required. Additional years of relevant experience will be considered in lieu of Bachelor's degree.
- 3+ years of experience in the area of Corporate Learning & Development required.
Proficient Microsoft Office skills, PowerPoint Skills, Excel Skills
- Ability to communicate effectively and function independently as a part of a remote team
- Demonstrated Instructional Design/Development Skills and some experience with e-learning authoring tools
- Ability to quickly adapt to new business needs and strategies, flexible in alignment and approach based on market trends
- Demonstrated experience in creative and innovative application of technology for business change
- Strong data analysis and interpretation skills, and the ability to translate data into insightful conclusions
- Must have the necessary drive and ability to lead change to implement initiatives
- Excellent written, verbal, and interpersonal skills with all levels of employees as well as superior facilitation skills (both virtual and in-person)
Additional Preferred Qualifications:
- Cornerstone on Demand administration experience
- Ken Blanchard administration experience
- Franklin Covey administration experience
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