Job description
POSITION SUMMARY:
The primary responsibility of the Receptionist is to perform a variety of clerical and administrative duties. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Greet guests in a friendly and professional manner.
- Answer multi-line phone systems and direct calls to the appropriate staff/department.
- Respond to all general e-mail correspondence from guests and staff.
- Schedule conference calls and meetings for office staff
- Maintain all office equipment as needed and coordinates repairs.
- Work closely with the functional department groups as necessary
- Ensure that the Receptionist area is clean and looks neat for all incoming guests.
- Inform management of all guest issues, needed supplies or equipment related issues.
- Perform other job-related duties as requested.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Able to effectively communicate in English, in both written and verbal forms.
- Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
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