Spa Front Desk Reservationist
Full Time
Scottsdale, AZ
Posted
Job description
About the Boulders Resort & Spa:
Wrapped around the 12-million-year-old boulders that give the resort its name, The Spa at The Boulders offers Premier Members and Resort guests a Zen-like ambiance with the healing serenity and energy of the desert. Within this 33,000 sq.ft. sanctuary, bliss-seekers will find two diverse wings. In the invigorating West wing, guests will find a 2,000 sq.ft. fitness facility which includes a yoga studio, large movement studio, cardiovascular workout equipment and weight training equipment. The east wing holds 24 diverse treatment rooms, Men's and Women's steam, a dry sauna, and Japanese-inspired relaxation baths called O'furo, and the Tea Room, a common resting place for men and women.
You also get to experience great Hilton benefits!
Spa Front Desk expectations:
Guest Relations:
Wrapped around the 12-million-year-old boulders that give the resort its name, The Spa at The Boulders offers Premier Members and Resort guests a Zen-like ambiance with the healing serenity and energy of the desert. Within this 33,000 sq.ft. sanctuary, bliss-seekers will find two diverse wings. In the invigorating West wing, guests will find a 2,000 sq.ft. fitness facility which includes a yoga studio, large movement studio, cardiovascular workout equipment and weight training equipment. The east wing holds 24 diverse treatment rooms, Men's and Women's steam, a dry sauna, and Japanese-inspired relaxation baths called O'furo, and the Tea Room, a common resting place for men and women.
You also get to experience great Hilton benefits!
Spa Front Desk expectations:
Guest Relations:
- Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, Thank guests and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests.
- Anticipate guests' service needs, acting on them when possible.
- Promote and sell spa/salon services.
- Resolve guest situations such as scheduling conflicts.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Communication:
- Answer telephones using appropriate etiquette.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Guest Scheduling and Check-In:
- Schedule services for individuals and large groups using SpaSoft, reservation software.
- Call guests to confirm scheduled services and update the reservations/cancellations list.
- Check-in guests for appointments.
- Advise providers of last-minute changes or additions to the schedule.
- Provide general spa orientation to guests upon arrivals, such as the location and use of locker rooms, lounge areas, and hospitality stations.
Payment/Cash Handling:
- Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
- Obtain and process guest payments for spa/salon services.
- Count and secure bank at end of shift.
- Verify payment authorization for checks and credit cards.
- Process adjustment vouchers, correction vouchers, and miscellaneous charges.
JOB REQUIREMENTS:
Physical Tasks:
- Stand, sit or walk for an extended period of time or for an entire work shift.
Policies and Procedures:
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Follow company and department safety and security policies/procedures to ensure a clean, safe, and secure environment.
- Report work-related accidents, or other injuries immediately, upon occurrence, to the manager/supervisor.
- Maintain Spa/Salon Environment. Notify Engineering, of spa/salon maintenance/repair needs.
ESSENTIAL COMPETENCIES:
Interpersonal Skills:
- Proactive Guest Service.
- Team Work.
- Diversity Relations.
Analytical Skills:
- Learning.
- Computer Skills.
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