Spa Complex Coordinator, Beverly Hills & Century City - Equinox Fitness Clubs

Overview

OUR STORY

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Equinox Hotels and Equinox Media are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

he Complex Spa Coordinator assumes accountability for the financial performance of the spa. Areas of responsibility include driving service & retail revenue, customer service, employee relations, team development and daily operations.

FINANCIAL

• Responsible for the achieving budgets for service and retail revenue across multiple units
• Ensure the spa achieves spa operation costs regarding product & supply budgets and spa service fees
• Complete employee payroll bi-weekly

HUMAN RESOURCES

• Responsible for hiring and onboarding of all spa employees
• Ensure all employees are adhering to standards outlined in the employee handbook
• Identify and highlight top performing service providers
• Facilitate employee discipline as needed

COACHING & DEVELOPMENT

• Hold monthly spa team meetings
• Provide daily support and coach to spa service providers
• Lead 1:1 development meetings with each service provider monthly
• Perform annual reviews with all spa tea members
• Assist AGM in training of Front Desk Associates on spa software and services
• Manage Multiple Teams

CLIENT ENGAGEMENT

• Complete daily outreach to recent clients of the spa
• Consistently follow-up with top clients to ensure future bookings
• Engage with new members of the club regarding spa service offerings
• Handle client questions and concerns

OPERATIONS

• Operating Multi-units
• Complete spa retail and supply inventory is completed monthly
• Create monthly action plans to ensure success
• Ensure appropriate shift coverage at all times
• Maintain brand standards within the spa
• Attend all club events
• Attend MA meetings, PT forum and Front Desk meetings
• Work closely with all ancillary department leaders to encourage a culture of collaboration
• Maintain knowledge of massage therapy and esthetics licensing requirements, laws and local ordinances
• Maintain knowledge of, and participate, in all club services, programs and products

Qualifications

• 
  Must have a experience working in a Spa

• Prior Sales experience preferred

• Must possess excellent communication skills

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.