Job description
Job Description
Interactive Brokers Group is seeking a Social Media Response Analyst to review and respond to inquiries on our IBKR forum. The ideal candidate will be expected to work in a fast-paced, dynamic and demanding environment. This role also includes engaging our clients through our social media channels. The candidate will also focus on improving the firm's image and reputation on social media.
Core Responsibilities
- Monitor and respond to inquiries on the IBKR Forum and other social media channels
- Interact with users and respond to messages, inquiries and comments
- Write requirements to enhance the IBKR forum
- Liaison with other groups within the firm to solve complex issues
- Gather feedback from clients to improve operations and functionality shortcomings
- Review analytics and create reports on key metrics
Qualifications
- Bachelor's degree in Finance, Economics or Marketing
- Understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income
- Strong verbal and written communication skills
- Problem solver, attention to detail, fast learner, and team player
- Analytical, self-motivated and directed
- Proficient experience using Microsoft Office suite products, JIRA and Confluence
- Registrations: FINRA Series 7, 63 or ability to obtain licenses
This role's anticipated base salary range is $65,000 per year based on knowledge and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of generous benefits, including health care, tuition reimbursement and much more
Company Benefits & Perks:
- Competitive salary, annual performance-based bonus and stock grant
- Retirement plan 401(k) with a competitive company match
- Excellent health and welfare benefits, including medical, dental, and vision benefits
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Paid time off and a generous parental leave policy
- Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
- Modern offices with multi-monitor setups
Company Overview
Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click the link to view a short video with a few words from current Interactive Brokers employees: https://www.interactivebrokers.com/en/index.php?f=31899
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