Job description

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

Review content (video, image, text) and conduct the content quality control, ensuring the content complies with local policies and regulations

• Become and remain knowledgeable about online community standards
• Interpret and apply complex polices and guidelines to content
• Review the reported content within agreed turnaround times and standards of quality
• Escalate issues outside the company policy

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

• Paid training
• Flexible training schedules
• Medical and dental benefits
• Paid time off
• Potential to earn performance-based bonuses
• Paid holiday and sick time
• Retirement planning options (401(k))
• Employee discounts through client programs
• Enjoy on-site amenities such as: Coffee & Snack bar!

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.

So what do you say? Ready to take the next step?

QUALIFICATIONS

JOB REQUIREMENTS

Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus

Knowledge, Skills and Abilities:

• Ability to react quickly and effectively with high attention to detail and fast learning ability

Must be comfortable viewing graphic content
Ability to work differing 24x7 work rotations/shifts as required
Good understanding of social media pop culture
High level engagement
Consistently demonstrate a high sense of urgency and ability to work under pressure
Ability to use Windows operation systems and navigate between various windows
Possess a high level of professionalism
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills

WORKING CONDITIONS

Work Environment

• A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

TAKE THE NEXT STEP

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

You ready? Let’s do this.

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

ABOUT ALORICA
Equal opportunity employer – Veterans/Disabled

Job Type: Full-time

Pay: Up to $16.00 per hour

Work Location: One location

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